Hi Matt I asked for clarity on my dogs specific situation from someone who addressed a similar situation. Glad you can respond to comments but that is not the customer service I was looking for.

I feel you, Trina. They're quite charming, until they get hold of your money.

That is not what we discussed via email. You spoke with one of my trainers on two different occasions to discuss your situation at length. My trainer communicated that you wanted to speak with me, however, I was in lessons all day and said I could reach out the following day. You spoke again with my trainer and everything was still on board. I was told I did not need to call you. Next thing I know, there was a conversation about a refund followed by a rude email from you demanding that you were not going to accept a processing fee associated with the cancellation of your services. It seems that your characterization of our customer service is inaccurate and exaggerated. We are happy to discuss the situation in more detail if you so desire. Best of luck to you guys.