They need to have handheld menus for those who can't read the signs that far away

This is a statement not a question. What is your question?

The question is! Do they always hire people with no customer service?

Thats a good idea but its not a question.

Great idea!!!

Yea

Nearsighted people need a menu they can hold in their hand

You can print one out at home or use your smart phone.