I asked one of the officers when i was there and he directed me to Macy's customer service.
Go to Nordstrom 2nd floor Go to the big pillar the punch machine is located there no purchase necessary
You must have purchased an item at Macy's. Go to Macy's customer service with your purchase receipt for validation.
Ask the main desk on the 2nd floor by Sephora.
At Macys
Thanks! Your answer is awaiting moderation.