Hotel Constance Pasadena

Neilou Heidari

I reserved a room block at Hotel Constance for myself and guests for my wedding weekend. The hotel rep reassured us that the hotel would reopen before our wedding day, however, a month before our event, told us that they would not reopen in time. This left us scrambling to find a new hotel. Not only that, Hotel Constance charged us a deposit but failed to return it back to us - nobody is answering phones or emails. I am calling on management/ ownership/whomever to return our deposit ASAP.

Sandra Sandoval

This place is amazing, the whole environment was more then pleasant. The room as clean as can be and last by not least, the staff genuinely is there to make guests feel welcome and accessible, it’s costumer service is excellent. Pet friendly but you would never know because it’s so clean. I will recommend this place to every person that is looking for business and pleasure. No one can leave unsatisfied. Thank you for making my stay amazing especially to the manager and his staff.

Ash Hanson

My experience was just ok. Staff was extremely friendly - far more polite than your average staff. The hotel has a quirky decor, which I enjoyed. The breakfast hot bar was underwhelming, however they had a good selection of fresh berries and fruit. The dinner menu at the bar was good and I was pleased with my dish. (I didn't try the full restaurant). Unfortunately, many of the renovations do not seem to have been completed. I had lights that didn't work in my room as well as cracked tiles and hardware that was pulling out of the masonry. The walls are thin so it can be difficult to sleep.

Jordan

Would not come back here, it looked better in the pictures online but when we got there it looked more run down especially the lobby area and the hallways. We got the suite with the bathtub for more space which was kind of nice but it's a lot smaller than the pictures online as well. The toilet was the highlight of the room, it was a really cool bidet, the only problem was when we got there it wasn't cleaned and had dry pee on the seat, really gross. Also too really long for staff to come clean it. The couch and carpet seemed really dirty but the bed was nice. The area the hotel was located in was not the best and I would not venture around at night as I did. I saw a couple bums asking me for liquor on my way to a Mexican restaurant a few blocks down. The pics are taking from my note 8 making it look better than it really was. Well I mean the room was alright but wouldn't come back to stay here again.