Ashley

Beatriz A

Horrible experience. Was suppose to get furniture delivered on Friday. Which I had to get the day off just to find out it got moved to the following Monday. Had to call out of work to wait for delivery. Items get here and half the plates and bowls are broken. Realized my table wasn’t here so I ran to the delivery guys and they checked to see it was backed order. Called customer service multiple times till someone answered. Said it got to the warehouse and they will contact me tomorrow. Just to find out that another 2 weeks I have to wait. Product looks amazing with just chair hanging out with no table! Seems like no one can get a hold of me and get stuff resolved

Chantal Pointer

If you are shopping for furniture, be sure to stop by Ashley’s and ask for sales rep Hannah! She was so kind and helpful through my whole visit. She wasn’t pushy at all, but was confident in her knowledge & ability to help. She is the biggest reason that I decided to purchase a bed set from Ashley’s today instead of shopping around at other places. Thanks for the excellent, stress free experience!

Elena P

Except delays. I don't understand why they sell items in their store that they don't have to ship. I ordered around February and my items keep delaying. I may not even get them until end of summer. Originally my expected was 6 weeks. If you need items quickly, I suggest going somewhere else. They don't even call you to inform you. I have sent emails with no response, I've called and they don't pick up right away. When they do pick up, it's always another month out. I'm never shopping for furniture here again. I definitely do not recommend. I have been without furniture in my house since then and its frustrating. It almost feels like a scam. My star from to to 1...after seeing someone literally ordered in june and got their April. RIDICULOUS!!!

Kelsey LeRud

My husband and I ordered an ottoman and it never showed up. Apparently it was discontinued but nobody from Ashley’s called to let us know. I called 3 times to attempt to get my money back, each time the customer service rep told me it would be refunded to my card all three times, it never was. After finding the time to go into the store, I dealt with the “manager”, Doug, who showed the poorest quality of customer service I have ever encountered. Not once did he apologize for any of the hassle I have dealt with in trying to get my refund and instead said there was nothing he could do since my husband wasn’t with me since it was on my husbands credit card. It wasn’t until I got angry and said I wasn’t leaving without someone making the situation right for me, that they miraculously could fix the problem and give me my refund. The sweet office supervisor, Era, stepped in to deal with the situation and made everything right. Ridiculous that I had to raise my voice and demand better customer service in order to finally get my money back. Doug has no business being the manager of a retail store. His managing skills when dealing with customers is about as good as my two year old could do. Thank you Era for stepping in and demonstrating above par service.