Sid's Home Furnishings

Gayle House

I recently had the pleasure of working with Joanna Hall. After visiting several local furniture stores and not finding what I was looking for, Joanna quickly understood exactly what I wanted and showed me several options. She was very knowledgeable and made selection suggestions I was delighted with. I truly appreciate her great customer service and will certainly recommend Sid's and Joanna to everyone. And I am happy to say I was able to purchase a couch made locally!

Meirav Cafri

This is a two part review based one two visits. First visit receives 1 Star while the second visit gets 5. Ultimately 4 stars because my second visit was so great. The first time I visited this place in June, I was looking for a bookshelf. The female sales representative did not give me the time of day and was rude and dismissive when I asked questions. She just pointed me in the direction of the bookshelves and walked away from me. So, I left and purchased a bookshelf at another furniture store. I considered not visiting SID’s when shopping for a couch the other day. I even told myself that I’ll just look and probably not buy because I really did not like my first experience; but the customer service on this trip changed my mind about the store. The employee, Bruce, was wonderful! I told him what I needed and he was so knowledgeable on the products that would fit my needs. He took me around the store showing me different models, fabric swatches, and the different style features I can pick to customize the couch to my liking. Initially, I told him I wanted a more square armrest but after he observed how I sat and laid on the couches when I tested them out, he suggested an armrest style that would be more comfortable for my desire to lean my head against it. It was suggestions like this that showed me he’s not only just there to make money from me (which is just what any store employees ultimate goal is...I’ve worked retail) but he also appeared to care that I was satisfied with the product I wanted to buy. Since I really liked one of the models on the floor, I decided to buy it and they delivered it next day. And bonus! It came with the nice pillows that I thought were only there for display. This surprise made me even more satisfied with my purchase. I think Bruce was a great combo of efficient salesman wanting to make a sale and also a man who was personable and respectful of my desires. If i had this same experience the first time I visited SID’s, I’d have probably bought a bookshelf from them back in June. That just goes to show the importance of customer service. Reading through a lot of the reviews, positive and negative, I see the reasons that this store has such mixed reviews since I had two extremely different experiences. I’ll definitely go to SID’s again and buy something if I have another Bruce-like experience; but I won’t if I have another experience like the first one.

Annie Hay

I went to this store for the first time last Friday and went back the following day with my husband. The selection of dining room tables is amazing. I picked out a beautiful table made by Simply Amish that was on sale. The price (though double my price range) was exactly what I wanted and is so well made that we’ll have this table the rest of our lives. The table was delivered this past Thursday (only five days after ordering it). The customer service was great. The gal that helped me both days was a little pushy and but she was very sweet showing what she would and wouldn’t recommend. My husband and I are now the third generation in his family to have bought from Sids. They have all styles that fit everyone’s wants/ needs. I have a feeling we’ll be going back more often.

Laura Adams

We had a great experience in the store. Everyone was very helpful and accommodating. We purchased a glider, told it would be delivered sometime over the next week, and left, happy as clams. However, calling a week later to ask about the chair, we were told there are no plans for the delivery and they do not know when it will be delivered. Alan was very dismissive when I called to ask about a delivery schedule. Obviously we didn't spend enough money to get quality post purchase customer service.