Byram Healthcare

Mal S

It pains me that I have to choose even one star. I can't help but come to the conclusion that the people working for Byram are purposely negligent sociopaths - because dead customers are easier to deal with. I have a t1d ten year old daughter. I was very clear when I last ordered, that we were on our last dexcom applicator - and could they absolutely gaurantee that her new ones would get shipped on time... Did I need to pay for expedited shipping? No, they said, it would be there WELL before her next change. I also ordered four *boxes* of pen needles (after being asked if one box of 90 would be enough for three months....no? She uses *at least* four in a day?) I was very clear about all of this. Also ordered test strips, etc. Order placed on July 20th. Shipment did not come in time. We had to go back to using her meter/finger pokes.... By August 1st, still no shipment. I called, and was told that it had just been sent out THAT MORNING. What was going on in those twelve days between my urgent order, and the day they finally bothered to send it? Was it sitting in a corner collecting dust? It finally arrived yesterday, August 4th. Smaller box than I'd been anticipating. I was surpised to find ONLY the Dexcom applicators, and nothing else that I ordered....until, wait....what's that? A small plastic bag with four pen needles in it. Not four boxes, four INDIVIDUAL needles. Enough for.....one....day. No test strips. Nothing else that I ordered. That was it. If the people who work for this company care this little about the people who depend on their supplies to LIVE, new careers should definitely be considered. It seems that they enjoy lying to people, making them wait extended periods of time with zero communication, and just generally pissing people off. They should maybe apply at the DMV instead, or get into politics. Doing this to families is negligent, cruel, and criminal. So help them if my orders aren't perfect from here on out, I will take action in whatever way that I can find to do so. Based on these other reviews, I'm not alone in my frustration at how unacceptable this is. Shame on you, Byram. People could die. One less angry customer though, right? If you can order elsewhere, please do it. Cue the automatic response from Byram..

A. O.

The last employee (rude af) I spoke with made reordering my son's supplies too difficult. Ask a simple question, and they act like they have no common sense to give an answer; it's not rocket science.

Practically Professional Pete

Have a billing statement for service from 01/15/22 with a balance of $1425. Three phone calls to Byram. The first, I was offered a payment plan & the agent confirmed that billing was submitted under DME but came back to Byram as pharmacy. Thus, denied by my insurance. Called my insurance & the agent on their end was confused why I appeared to be doing the leg work for Byram. What they advised in looking over my EOB is Byram sent me an Rx that's covered under pharmacy, but Byram needed to resubmit the claim under "pharmacy". I placed a follow-up call to Byram & spoke with another agent who confirmed through my EOB that the equipment would be covered under "pharmacy". The Byram Agent said a hold would be placed on my account from further billing until resolution was reached. A statement printed five days ago with the amount unchanged. Another phone call, currently at 54:00 on this call. Byram agent confirmed I'm not covered for 100% of the supplies received but the amount of the invoice hasn't changed. When I asked of the erroneous DME but "should" be sent "pharmacy", the agent directed me to my health insurance company to somehow submit a claim to Byram. Um, what? The call confirmed the supplied were not covered under DME and thus the balance was reflecting of this. The Byram Agent's resolution was to resubmit this for billing to their offline team and wait for another explanation of benefits. When I inquired about the billing codes that will be used to resubmit the claim, the agent couldnt or wouldnt say if it would go DME or Pharmacy. Finally, at just over one hour, the agent explained that the specifics I was inquiring about wasn't a part of their job. They offered to take my email address to keep me in contact via email. At one hour & 12 minutes the agent confirmed that the claim was submitted on 03/02/22 & at this time they are waiting for to hear back from my health insurance. IMO, had THIS been conveyed to me at the beginning of the call, I feel it wouldn't have necessitated spending over one hour to get this resolution. ETA for for resolution will be roughly 04/18/22. 04/20/22 Update: Placed a call to my health insurance provider & was made aware that WA State Rx Service took over the contract for the previous "DME" refills, effective January 1. In speaking with them a bit further, it would appear that my problem has happened to a fair amount of people with Regence. As suggested; I phoned to Byram to setup a Retail Pharmacy account with my name and billing info, confirmed there was one, spoke with the billing department, got the same runaround as before, went back to pharmacy where and agent said I DID NOT have a pharmacy account setup but they refuse to transfer the DME to Pharmacy, they can only bill Pharmacy going forward. In speaking with my insurance company, they've spoken with pharmacy benefit manager's at Byram, agent's, and customers to find speedy resolutions. As stated, the above isn't happening to just me but to other Regence members. Regence in the Pacific Northwest is a large subscriber network of which I can only guess that Byram stands to lose much more than $1425 that I'm currently trying to work out. I was instructed that people are getting auto-shipped supply orders and Byram is refusing to take back supplies which weren't ordered. When the pharmacy agent asked if I wanted to place an order I could only tell her that with what I've endured through Byram up to this juncture, I need to weigh my options with other organizations as it's no longer worth it for me to use them going forward. More updates to follow.

Dominic Morris

Terrible experience. I called last monday and ordered supplies as well as changed my insurance. The agent on the phone said the order had been placed and it should be there in 5-7 days. After a week and couple days i called them to see if they have a tracking number because I thought it was odd it was not delivered yet and I was out of supplies. They told me that I don't have an order and did not know why. Then they had the nerve to ask me if I was sure that I placed an order. This is unacceptable especially when I require ostomy supplies. I will be calling tomorrow to make sure they actually placed and order and then use a different provider as it seems that i have issues with them very often and i have been with them for years.