Edge Networks | Cybersecurity and Managed IT Services

Yes! All IT continuous improvement projects are included - and that's how it should be. The only potential additional costs are software licensing and hardware required for improvements. Any net new projects that are not under management are scoped out and presented to you with a not-to-exceed cost, and we guarantee that the project will not exceed the cost that was budgeted.

Our cybersecurity team works with your management team to build out a customized incident response plan. Here is a link to one of our blog posts that summarizes how we create the incident response plan and a template for you to implement: https://www.edgenetworks.us/blog/the-five-critical-components-your-cybersecurity-incident-response-plan-must-have

BYOD (Bring Your Own Devices) can be tricky. Edge Networks utilizes mobile device management so that all corporate and organizational data is certified by a certificate on the BYOD devices. When the user is no longer part of the organization, the certificate is revoked, and the data is automatically removed from the devices. This gives you more control on how to manage data on devices that you don't have control over. Edge Networks will never have access to the users device, or have the ability to view and data on that device.

A quarterly business review is a required meeting that all of our clients have with our team. In this meeting, we review the state of your IT, share updates on projects, and learn more about where your business is heading. This allows us to be on the same page and ensures we're aligned to best serve your business.

We build a cybersecurity program that is tailored specifically to your business and your goals. Building a cybersecurity incident reponse plan allows all stakeholders to be on the same page and know how to respond when an incident occurs. This includes: who to call, how to communicate, who is involved, and what steps need to be taken to identify and mitigate the breach. From there, we take learnings and work to prevent this from happening again.

Offboarding an employee is a critically important task for the security of your organization and our team takes this extremely seriously. We handle offboarding through our proprietary software that ensures we are aware of all access, and then we revoke that access. Finally, we refurbish the equipment so it can be repurposed for a new team member.

An employee's first day is one of the most important days of their journey with your organization. We believe this is where you need to show your new team member that you care about their success. Edge Networks works with you and your HR team to develop a predictable and repeatable IT and Cybersecurity onboarding process that includes all hardware, software, and cloud provisioning. We even meet with your new team member to ensure they're set up for success and well taken care of for a smooth transition into their new role.

Our approach to cybersecurity starts with the NIST-CSF framework, which is a national standard used by the US government. During client onboarding, we create a solid 1-3 year plan that aligns to your business needs - then get to work.

We believe that IT should be comprehensive and all-inclusive - that means no hidden costs or penny pinching. We strive to provide an exceptional user experience and to provide solutions that will help make your business run more efficiently. A few differentiators that we include in our IT management are: 1. Help desk support with an average response time of 15 minutes, because your team's happiness is our number one priority. 2. Continuous improvement. Our team implements, upgrades, and manages all technology. 3. Strong leadership and communication tailored to your needs to make sure you're aware of what's happening and what needs attention. We understand that you're busy. That's why we put an emphasis on completing projects in a timely manner, with no disruption to your business, and high level communication to your team. We're the experts, so you don't have to be.

Edge Networks helps implement a repeatable cybersecurity management process for your organization. We partner with our clients, allowing them to be as hands-on, or hands-off as they'd like to be, based on their team structure. Our first step is to answer the question: "What happens when your organization gets compromised?" From there, we start with a review on what is important and how your organization currently handles cybersecurity best practices.