Franklin Square

Christine Gunn

Very professional Erica is a great manager the maintenance staff is great this is a well kept complex I will highly recommend this community to my friends and family the neighborhood is very nice love it here - From a verified resident on ApartmentRatings

Chelsea DeFelice

BED BUGS, SEWAGE BACKUP over a week that gave my fiance GASTROENTERITIS and caused him to miss a week of work and ruin all our bath belongings, two ceiling leaks -one that lasted three weeks off and on and ruined our sofa. These are just SOME of the problems that have occured here since moving in less than a year ago. The leasing manager is the most unprofessional person I have ever dealt with. Our issues are either left unresolved, or handled poorly. For example, she refused to return my calls regarding the bed bugs that we know we did not bring in. She would only email me. We are now left to pay for the cost of laundering everything and possibly having to buy all new furniture when we move, and she has not reassured me that the adjacent units will be inspected. What?! THIS IS BY FAR THE WORST RENTAL WE HAVE EVER LIVED IN!!!! The last apartment we lived in had mold, broken appliances, and leaky windows, and we both said we would RATHER BE THERE RIGHT NOW. This place is a NIGHTMARE. The only reason I am writing this review is because I myself check reviews when I look into a business. Unfortunately, there are no other google reviews of FS apartments, and their website only allows 5 star ratings to go through.... SO, I am hoping this will help to deter someone from moving in here and going through what we did. Save yourself the trouble! There are many other minor problems we have addressed that have not been handled/fixed, too. Those include: broken washing machines, carpet tacks that stick up (can't walk barefoot), hot water that doesn't last, broken thermostat, and a $70 water bill every month that we were not told the truth about. We have truly had enough of this place and the poor management. I used to hear good things about WPM but I know first hand now it must depend on your leasing manager. Ours was SUPER nice - until we signed the lease! Then, she showed us she didn't care. Again, I am hoping this will prevent anyone from signing a year lease and dealing with any of this! Look ANYWHERE ELSE! ~concerned resident~