TownePlace Suites by Marriott Wilmington Newark/Christiana

Verified Hotel Guest

Positive: The. Manager,and her team. Everyone was cheerful and courteous. The site provided a great get away. Negative: Sausage being offered daily as the only breakfast meat was disappointing.. Other than that, no complaints. Please note, this seems to be a trend in this area. Very few offer bacon and if they do it is on the weekend and maybe one weekday.

Hannah Ein-Double

A more accurate rating for this hotel would be zero stars. And it’s not because of the run down elevators, broken sprinklers, dated rooms, or the bathroom door that won’t latch. It’s not even because of the time that I had to track down a front desk receptionist that was ignoring phones to take long personal calls on her cell phone just outside the front door. This place deserves the worst rating one could possibly give because the staff allowed my 3 month old baby to be locked in a room simply because of policy. I was putting my trash outside when the door slammed shut behind me. And to my relief, there was a cleaner standing right there so I promptly asked her to open the door for me so I could get back inside. Unfortunately she didn’t have a key so she ran down the hall to a coworker to borrow one. But her coworker wouldn’t give her one, nor would she herself come unlock the door because of the hotel’s policy. When the lady came back I quickly explained that there was a baby locked inside and that I needed to get in there immediately. After hearing this she quickly ran back to to the second lady yelling to her as she ran that there was a baby inside. Now, at this point any reasonable person would quickly unlock the door to ensure the safety and well-being of a 3 month old child, but not this woman. She continued to tell me and and the cleaner that because of policy she couldn’t unlock the doors and that I would have to walk down to the front desk and have a new key made. I then told her personally that I had a 3 month old baby who was in the room alone, but she still refused. By this point my baby had been alone for too long so I just ran quickly to the aforementioned broken, slow elevator and made my way as quickly as I could to the front desk for a new key. Thankfully it worked the first time and when I made it back my baby was okay. So if you’d like to stay in a place where the staff lacks discernment and common sense then this is the establishment for you. Otherwise I’d find another place to stay.

Mark Evans

Location 10/10 Property Upkeep 9/10 Gym 7/10 a little small but very clean Breakfast 10/10 one of the few that have hot breakfasts available Staff 10/10 the one woman always greets me and is always smiling and helpful whenever I need assistance she even gave me a list of local restaurants in the area upon my arrival!!! Whenever I come to Delaware I always choose Town place as my place to stay I'm home away from home they are pet friendly and make you feel valued!!!! Room is always clean!!! If you're coming to the Newark Wilmington Christiana area this is the place to go reasonable price and great service 😊

Velociraptor Triceratops

This is my go to home away from home! The staff here is AMAZING!!!! always making sure I'm taking care of!!! I'm always met with a warm welcoming smile! The property is clean the breakfast is yummy! And the staff always helps me with whatever I need... This hotel goes above and beyond to make sure my stay is comfortable and nice!!!!! THANK YOU TO ALL THE STAFF HERE!!!! 🙏🏼 This is the place to chose if your coming to the Newark/ Wilmington Delaware area 👍👍