Macy's

Pedro Aceves

This place has amazing stuff on the inside. Pool tables, poker tables, bar setups for homes, roll ball arcade machine, all the gaming chair setups you could want, and then randomly fancy carpeting and bedding. You guy excel in your merchandise but fail in your advertising. I would love to furnish my him with a lot of stuff you guys possess. Plus there was a good amount of stuff discounted. I think it was a diservice not to inform the public more of what you offer at this location. Plus not a single representative came up to me to help in the half hour I was there. Not sure if it was due to undestaffing or not wanting to help a darker skin shaded member of society, but you could brush up on code of conduct handbook. Couldn't help but to notice your customers of non color descent were getting all the attention. Just an observation. Hopefully all these suggestions help make you guys some more money. 💰

Erin Kowal

We love the couch we bought, but the protection plan is a sham. We were led to believe they'd come out to do deep cleanings and repairs for pet damage, but they just sent us a cleaning kit, and won't fix scratches. Save your money. We can't get the gift card reimbursement since they sent us a cleaning kit.

Jennifer Havist

Our initial couch buying process was great. Susan was very helpful and we got the couch ordered. We were told it would take 10-12 weeks because it was a custom fabric. We got an email 4 weeks later saying our couch was ready! We were very excited to get it so fast. We scheduled our delivery. We got confirmation emails as well as texts saying our couch would be delivered between 11am-1pm and they would call us when they were on their way. My husband took the day off to be home to get the couch. On the morning of I tracked the shipment and it said it's estimated ETA was 12:30pm. Around 11am I tracked the shipment again and it now said 2:30pm well outside the 2 hour time frame, but before taking action, I decided to wait it out until it got closer to 1pm. At 12:54pm we got a call saying the truck broke down and that we would need to call another number to reschedule. If the truck truly broke down at 12:54pm and they called right away that makes this a slightly different story, however I have a feeling that they knew way earlier in the day and just decided to call right before the 2 hour window ended. So now my husband has taken a day off of work for nothing. When my husband called to reschedule, they said their next available delivery date would be 5 days later... really? 5 days later? Unacceptable. The people who were suppose to get their furniture that day should have first priority of delivery the next day, but nope. My husband was bounced around to 3 different people, one of them being a manager who with the 2 other people agreed that the delivery fee would be waived and they would give him a call back that night to see if they could get couch to us the next day. Not surprising, he never got a call back. I called the next morning to get a confirmation that the delivery fee would be waived and the lady found no record of that anywhere in the documents from the previous calls with my husband. She fortunately waived the delivery fee and emailed me a confirmation of this. My husband was told he could not pick up the merchandise himself because it waived the warranty. Macy's needs to use their own team to do deliveries instead of outsourcing them because there is a lack of communication and no one knows what is going on because so many people are involved. Oh! and to top this all off the representative said if we were to get any additional discounts (she is counting the waived delivery fee as a 10% discount) that exceed 35% it would waive our warranty. What sense does that make? If Macy's or their outsourcing team is screwing up so bad that I need 35% worth of discounts, my warranty should be the same. I haven't screwed up, they have. Needless to say, I will not be buying any furniture from Macy's ever again.

Evelin Orzuna

I would give it 0 if it allowed. They are fast to sell you furniture and stand behind them, but the minute you have an issue with the furniture. Everyone shuts their door they aren't willing to help. I have contacted the store, customer service and they want to slap me in the face with a deal that only benefits them. When I ask to speak to a supervisor I get hung up on. The store manager for the furniture Gallery won't return my calls. They have set up any other phone number that you call to lead to the customer service phone number. They know that the furniture they sold me is defective, but they are hiding behind it not being a manufacturer defect. Does that make it right to sell us a defective sectional? I would hope that Macy's would make this right for us since we have been long time customers. I've attached picture so it can be seen how excessive the problem is.