Sound Credit Union

Ais B

Luchia Mehari has the worst attitude ever! Looking at you up and down as if she wants to fight! Stink attitude and talks with no respect!! Rushing people out the door because the branch is closing and she does not want to put effort in helping whose in front of her! Disgusting attitude! If you cant deal with members, find a NEW JOB!! Needs to be replaced!! Dont ever go to this location and if you do, if you are dealing with Luchia be sure to give her the same disrespectful attitude back!! She is no better than anyone else, she needs to be put in her place!!

Mike Williams

The sheer level of incompetence the tellers which work here have is appalling. Do not use this location or even this bank for that matter if you can avoid it. Absolutely THE worst bank I've ever done business with. Mostly due to the employees.

Sith S.

We have always been a member of another federal credit union bank since 2005 so it would take a lot for us to change but Sound Credit made it happened. We first got a used truck loan 2 years ago from a used dealership and Sound had the best rate so we went with them. We needed another loan so we figure lets go to sound personally and see what they were all about. Kent branch was the closes to us so we decided to come here. We didn't pay too much attention to the reviews as we wanted to experience it ourselves. First visit and we were greeted by Ms Jaclyn Rose, we were blown away with the service she gave us! Very soft spoken, knew everything there is to know, answered every questions we had for her and was so very kind. She was somebody that when you first meet and after talking to her you know she can be trusted. We decided to take out a second loan because of Jaclyn with no hesitation. I wont go into details but we had an incident with this loan which was not Jaclyn's or this Kent branch fault, but because she went out of her way to finish this loan she saved Sound Credit from losing a loan and a member. Jaclyn is a float so she travels from branch to branch but because we love her service so much and in a way she's become someone we can really trust, we don't mind following her to wherever she's at. This Kent branch has become our main branch though and we often stop by when Jaclyn's not here and everybody is so nice and kind here. Even know us by name so we are very comfortable and feel right at home when we do decide to drop by to make payments. 3 loans later and just closed on our 4th loan last week with Ms Jaclyn Rose of course, we decided to open a checking account and moved bank. Thank you Jaclyn, thank you Kent branch and thank you Sound Credit for helping us settle down in Washington. I know this is a long review but we had to tell our story because the service they gave us was excellent. If we could give this review more then 5 stars we would!

Daniel Bourke

Pretty straight forward place. Never had issues here, but on the flip side, I hardly have reason to enter since i just use the ATM. Most of the employees I met seem nice, and are pretty straight forward about their work. I don't know why there are so many rude reviews. Some coming from people who never event entered the place. Seems hard to make a fair review unless you go there first.