Sound Credit Union

Roger Link

I dealt with Taya Whiteside at this branch and she was very helpful. Had called the online number twice with no results and this was the second time I had been to the branch and she was very helpful and resolved my problem right away. Extremely happy with her service

Tiki Mayo

I was working with Mary Chica. She provided me with exceptional customer service from the beginning to end. She went above and beyond at a rapid pace to insure all my questions and needs were adhered to. She makes Sound CU look that much better. I'm proud to be a member!

Laura Zee

UPDATE 4-26-19: Service is just as bad as ever. I haven't changed banks because it's a major hassle. Today the teller could not release funds for a check. Teller suggested I come back in 30 minutes to talk with a manager... How is that convenient?!?! I've been banking here for about 10 years... Good credit, good account history! I've NEVER deposited a bad check. The ONLY time I've had bounced checks is because they hold funds as long as possible, and I forgot to wait the full 9 business days for funds to process. I make all my deposits at BECU because I got tired of dealing with the broken ATM's (funds weren't available any sooner using their ATM anyway). At least they are consistent...you can almost always count on being irritated when visiting a branch. :/ Original post from one year ago: The ATM is frequently out of order and won't accept check deposits. I called with concern about the issue and they said they knew the system was down, but had no idea when the ATM would be serviced. The outside ATM is the only ATM that will print check images on the receipt... They suggested I drive around to other branches to see if those ATM's were working... Someone is supposed to call me.... It's been down since Friday and thru the weekend... And, I'm still waiting for a call from customer service... Time to find a new bank or credit union! This one clearly doesn't care to address customer service issues.

Kim Parker

I have gone to this branch for over 18 months to pay my car payment with SMCU (they have reciprocal agreements for taking payments/deposits, etc.), since it's much closer to my home; today, because I'm disabled, and it's hard to walk, even with my cane, I decided to just write the check in the car and take it and my driver's license in with me, leaving my purse in the car. I accidentally wrote "Three" instead of "Two on the line for the spelled-out amount of the check, with the digits in the box being correct. I caught it, changed the "Three" to "Two", initialed and circled my initials at the change. Then I went in. After giving my check and license to the teller, she asked me for the last four of my social security number, which I did. Next thing I know, a blonde woman, probably in her 40's, came over, looked at my check and asked me if I had written the check. I responded "of course I did - you have my licence!" I explained that it's hard to walk and harder with a heavy purse and my cane, so I left my checkbook in the car. She asked me to go back to my car and write a new check and bring it back. I told her I wasn't going to do that, since it took me a while to walk in to the branch. She then told me "We don't accept altered checks." Well, lady, you just lost at least $5,000 worth of business, cuz I HAD liked your tellers, and had decided I was going to open an account there. Not now - what she did was NOT regulation, especially with it being MY check and them having MY driver's license and me there as well, attesting to the authenticity of the check, which was being paid on MY auto loan! Bad business, appalling customer service, and I wouldn't recommend this branch to anyone for any reason!