Verizon Authorized Retailer - Victra

Desert Yeti

Tanner did a great job of getting us switched over from T-Mobile. I went in expecting to spend as little as possible due to my frustration with Sprint, but ended up taking advantage of an awesome deal for Apple watches and adding a line for my youngest. And, got a great bang for my buck and lots of value. My bill is higher than it was with T-Mobile but my reception and customer service is much better and I will return to this store for future exchanges.

Jody Oak

I bought a new Google Pixel phone and took it to this store to get a SIM card for it. They charged me $10.00 for the card and when I asked why they charge for them when I have a Verizon account I was told it was because they are an independent store and that I could contact Verizon and ask for a refund. I went to the Verizon store in Tacoma and they told me I should not have been charged for the SIM card and that I’ll get a refund. After the card was installed I still wasn’t able to send or receive text messages so I went back a few days later to the Gig Harbor store and was helped by Dennis. He was very helpful and tried several things to fix the problem before telling me he thought the SIM card was bad. He put a new one in and it worked. He then told me he was charging me $10.00 for the new SIM card! When I asked why I had to pay for a new one he didn’t have a good answer and then said he’d give it to me for $5.00. By this time I just wanted to get home and paid the money. My daughter called the Port Orchard store and they told her they wouldn’t have charged for the card in the first place. She then called the Gig Harbor store and spoke to Dennis who told her that because I gave him cash they couldn’t refund me. I live 2 miles from the Gig Harbor store but I’ll head to Port Orchard or Tacoma next time I need anything from Verizon.

Joe T.

I rarely take the time to post a negative review, but this one is well deserved... Issue 1: On 5/23 I walked into the store to purchase an iPhone 11 with a trade in of a Samsung S9+. The trade in offer and promotion was $550 off the retail cost of the iPhone with this specific trade in. In addition, the store manager informed me of a BOGO offer for an iPad with $200 off retail. I took advantage of both. After 3 billing cycles, the $200 credit is being applied correctly to the iPad but the $550 trade in credit is not being applied to the iPhone. I went to the store on 3 separate occasions to try to resolve and was unsuccessful. On one occasion the District Manager took my information and kept my receipts to contact the Verizon representative directly. He assured me that he will escalate and resolve the missing $550 trade in credit. Two week pass and no contact. I visited the store a second time and was told that there is nothing they can do for me and it was my responsibility to take the matter up with Verizon directly. Note the store manager did not give me this direction herself as she was in the back room and channeled through her store representative. I was finally able to work directly with Verizon but was at a disadvantage since the District Manager at the store kept my receipts and did not return them. Verizon informed me that I can only use the trade in promotion or the BOGO and NOT BOTH. Verizon was able to apply the monthly credit on the iPhone bit removed it from the iPad and will now be paying full retail price on an item I was told was discounted by 50% not to mention the monthly access fees. Bottom line is that it is the store's responsibility to know that which promotions can be applied with a BOGO and which ones do not. Not the customer. I am out $200 and the monthly access fees for a device I would have never purchased in the first place without the promotion. This is negligent at best and deceptive at worst. Issue 2: On 4/4/20 I upgrade my Samsung S9 to a Samsung S20 and redeemed $140 of Verizon Up Rewards credits I accumulated towards a new device purchase. I provide the promo code to the representative and was told it will take 2 billing cycles to see this credit on the bill. 4 cycles later, no credit was being applied. Verizon informed me that Verizon Up rewards credits are a one time credit off the purchase of the phone and not monthly. This was not what the store representative told me. I was able to receive this as a one time credit directly through Verizon but again, the store gave me misleading information. This has also taken away a lot of my time and created frustration for me considering I have over 7 devices with Verizon and have been a customer for close to 10 years. This experience has left a VERY bad taste and I sincerely hope that store manger and the district manager will be held accountable for my experience and prevent other customers for going through the same.

Kiersten Schoales

My husband and I had such a great experience here. I can be a rather difficult person to deal with, especially at phone stores because I have had so many difficult situations and people to deal with in the past. So it was a rather nice change of pace to have a true sense of trust after the time we spent there. In particular, Maia really made this a great experience and this girl really knows her stuff!