Cost Less Auto Parts

Tanya Quinata

Steven M was so helpful and definitely appreciated his help and knowledge for my continued issues i have been having with my vehicle. Top notch for customer service. Recommend for anyone who is needing extra knowledge for vehicle assistance!

DanielDoshchik

I came in yesterday wanting a battery exchanged because it stopped holding a charge. The employee checked the battery and confirmed within 2 minutes that the battery was in fact bad and needed replacing. (I purchased the battery a few months ago and it came with a 3 year warranty). Once I showed them my receipt which they weren’t expecting I had, they wanted to do a extensive 6 hour test on the battery and have me sit in their parking lot, when they originally confirm the battery was bad. The bigger tattooed manager was extremely rude and didn’t care about customer service at all. After trying to explain to him that I don’t have time to wait for 6 hrs, I finally gave up and bought a new battery at Costco and brought their battery back for the 6 hour test. Today I came back to check on the battery and indeed it was faulty, I told the same manager that I don’t want the battery exchanged I simply want my money back, but he was being extremely rude and told me “too bad you’ll be stuck with two batteries now” knowing I had no choice but to buy another battery for Costco. Luckily while he left for a few seconds I asked the very nice cashier if instead of an exchange she could simply refund my money. She agreed and I got a refund. As I was walking out of the store the manager with the tattoos started yelling at her and started chasing me while I walked out of the store. He ran out and tried to get in front of my car, yelling “I’m going to charge your card I have your information.”(which is fraud) I drove around him and left the property. I would never recommend anyone go here, and don’t expect to get anything covered by warranty. They purposely make up a 6 hour battery test so you would just give in and buy another battery from them, no one has 6 hours to sit around. Costco is definitely the way to go, they have a 36 month warranty, no questions asked.

Charles Bessire

Another great local Auto Parts store. I always check here first before I head over to the chain stores. Friendly folks that are always helpful.

justin thibodeaux

I absolutely love this place. They stock most the parts i ever need and the staff are very helpful and friendly. Def. my go-to in Vancouver