Dunkin'

Jessica Leone

Terrible. Everything. The food, the customer service, the wait time for one, single donut. I’m 2 for 2 with a one-star experience. The staff is unpleasant. It’s not rocket science, don’t take a job that requires you to be face-to-face with other people on a regular basis if you can’t even fake a smile. There is no sense of urgency or accuracy. Management needs to re-train or replace ASAP.

BESTOFYOU17

I've picked up donuts on the way to the office a couple of times now. When the drive thru isn't packed, it's a quick process. Unfortunately for my last visit it took me 25 minutes of being in line. I really wish they would open the dining area and have assorted donuts prepared for a quick in and out. The employees are always very friendly and the donuts are very good. It cost roughly $13 for a dozen of assorted donuts.

Jim Murphy

Possibly the worst drive thru experience I've had. Four cars in line, I was the forth. Ordered 2 coffees. Waited 20 minutes in line to get to the window, only to be given the wrong order. When I told the girl at the window it was the wrong order, she asked what it should have been and said she didn't have that order. I asked again for 2 coffees, and another worker got involved, asked me a third time what I wanted, then had to brew the coffee. The best thing I can say is the coffee was hot when I got it. I am a big fan of Dunkin, I hope this was an anomaly. I had never been to that location before, but I'm not in a hurry to try again.

Justin SMITH

Extremely rude and dropping F bombs in the drive through order speaker. I frequently visit Dunkin for work events in O’Fallon Mo and have never experienced anything like this no matter how busy they are. Hopefully the staff at this location gets some assistance so they can have a better working condition.