Bank of America (with Drive-thru services)

Curtis Patterson

Just went to this branch to get some of my money. Both ATMs were down and no one around to help. What are we paying for??? This is totally unacceptable.

Mariya Naumova

The best financial analyst( whose name is Aleksandr Petrik ) we have ever had!!! he had helped me and my husband a lot with our credit card opening, with our checks and debit card and also opened a joint account super fast and without any hustle. He stayed past closing hours just to make sure we have everything completed as we wanted. He also was very courteous and thoughtful explaining and guiding through investment plans. Simply - the best!!!

Ryan R

The people who work here are very nice, but there just aren't enough of them. They are chronically understaffed, which is probably a management/corporate decision. I have tried to get some papers notarized for the past two business days, and they haven't had anyone available. I called the Covington branch, and they said to just come on in, they aren't terribly busy. It's an extra 6 minute drive, but worth it.

S Emmons

Their customer service is beyond horrible. All is fine until they make a mistake on your account. There is no way to fix it from there. The branch says "call customer service" and customer service says "you will need to contact the branch". That doesn't work too well. I am now in collection for an error they made when closing my account. After no less than 8 calls it is still unresolved. I would not ever recommend this bank.