T-Mobile Headquarters

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I have filed a BBB & FCC complaint due to being charged incorrectly for the BOGO cell phone promotion. I want to make sure that I am clear that the T-mobile location where I purchased this phone was conducting False Advertisement. In fact, I never signed anything. The employee that was assisting me, signed the documents her self. Since then, my handset became defective and was getting the run around from one agent to the other. Most of the time outsourced employees are not able to assist me. I am currently being charged about $600.00 and the several employees that I have recently spoken with at T-mobile will not provide a detailed statement for those charges. It is not an unreasonable request to ask for this information, yet t- mobile is demanding payment or interruption of service. I have wasted hours and hours of wasted time in attempt to getting these issues resolved with no resolution. I have been with t-mobile for about 8 years and will be discontinuing my service(s) due to the negative experiences. Additionally, I have asked numerous times where to send these cell phones back to and the agents are unable to answer my question(s). Most recently that I have received went from about $600.00 to 2,505.68 .

Lorraine Williams

I ordered service from T-Mobile on May 11, 2022. I spoke with a representative who said I had to pay the activation fee and set up auto pay up front, so I gave her my credit card number. On May 13, 2022, I got the SIM card, but could never get my service to work. After putting my old carrier’s card back in my phone, I finally got through to a rep at T-Mobile who said they could not port my number in and that is why I could not connect to their network and use their service. Only a few hours after my first call to T-Mobile, I called T-Mobile back and told them to cancel the service. I spoke with several different representatives until I was finally transferred to the cancellation department. The rep said I had a zero balance and told me that I do not and would never owe T-Mobile anything and that the service had was cancelled. On June 4, 2022, I found an “automatic payment” charge on my credit card from T-Mobile. I called and the representative I spoke with could not find any account for me and said I do not owe them anything. I again told her that I had an incorrect charge on my card and this time she put me on a very long hold. When she finally came back on the line, she said the charge is legitimate, but she did not know why and said I must speak to a different department to get it reversed. I was put back in the hold queue and had to start over with a different representative. That person had an extremely thick accent and kept asking me the same questions over and over. They too put me on a long hold only to come back on the line claiming that I do owe this bill. Instead of working in good faith with me to resolve it, the representative threatened me with collections and hung up on me. I never received any bill or any communication from T-Mobile after May 13th. The emails of May 13 say nothing about any charges owed or any cancellation fees. They do contain a lot of bad links that take you to 404 pages. And since I was never able to set up an account, I have no way to find out what I am being charged for. I now have to dispute this through my bank since T-Mobile refuses to work with me.

Picky Picky

The one star (actually zero) is for T-Mobile's Home Internet customer service. I don't understand how a department can be so bad. My long term experience with T-Mobile itself has been fine. The Home Internet customer service reps are not idiots -- but their actions are idiotic. It's as if they are in an alternate universe or an old Woody Allen movie. I have been lied to, cheated, double-billed and more. When they tried to correct the double-billing, they billed me for service starting before I even called them to order service. When I cancelled service today, they could not send me a confirmation via e-mail, only by text. And then they couldn't do that because their system doesn't allow texts to be sent to non-T-Mobile phones. The rep and supervisor I spoke to were polite and seemingly sincere in their efforts, but how is it possible there is no way to send a cancellation confirmation? What it means to me is I'm going to get ripped-off again. After posting this I read some of the other reviews. It's frightening that there is such a clear established practice of deception.

Patricia Hillas

T mobile is the worst company you can go with. They do not protect your personal info. 3 phones added to my account after only being with this company for 60 days. They give you the run around and have you jump through hoops to protect your own account. What’s this about? I filed a fraud complaint however, they still want to bill me for phones I DID NOT order. I will be contacting headquarters and finding a way out of this contract or I’ll obtain an attorney. T MOBILE SUCKS!! STAY CLEAR OF THIS COMPANY.