Kaady Appliances

Michelle Marcantel

I was told by the sales associate that the delivery guys would come at 2pm and the one guy called the day of the delivery to yell at me for having to come so late. Then he was annoyed because he had to take the laundry room door off to fit the washer and dryer. I could hear him banging away so I offered him a drill to get the screws off and he said " we aren't supposed to tear the house down." I said "You are just taking the door off." And he said "I have to." So I suggested if he was going to break the rules to do it in a more efficient way and he ignored me." This is my first and last purchase. Delivery drivers are also responsible for customer service.

TJMac

Always helpful, not pushy to get a sale. If you want new or out of the box, they have some good deals. I have purchased used from them. The washer has lasted 8 years and it was OLD when it bought it, I think I paid $149 at the time. I've had two older dryers from them with one lasting 7 years and the other lasting 2 years. Both were old and fairly priced.

Whitney Chase

We purchased a fridge and dryer and traded in our extra washer and dryer two weeks ago. The experience was about as pleasant as can be. They had a surprisingly good selection. We also had the pleasure to meet the owner and family. It was a delightful experience. Also, our new fridge is amazing and we couldn't be happier.

Rob Joseph

It was just time. We had moved into a place where all the appliances came with the house. The previous owners spared all expenses in their choice of appliances. They were all from the 70s.. maybe early 80s. They not only lacked aesthetic value but they were functionally challenged as well. We needed an oven, a dishwasher, a refrigerator, and a dryer. Several months ago our washing machine went out and one of my girlfriend's co-workers suggested Kaady's Appliances. She picked one up for under $150 that worked perfectly. She suggested we there first to look for all the other appliances that we needed. We walk in the door and before being swarmed on, we are able to look around in peace. Once we are greeted, it's by George Kaady. He's friendly and seemingly apologetic that it's his job to sell things to us. As we begin to hone in on the appliances that we like, he begins to tell us what deals he can make for us if we buy all the appliances that we need there. He's not pushy. He's more than willing to let us set a budget and figure out what he can do within that budget. He is willing to let us walk away and shop around. We didn't feel pressured at all. WE picked matching appliances... all the same brand. George gave us an exceptional deal. For a newer model side-by-side refrigerator with ice makes and water dispenser, a newer model electric range top/oven, and a newer model dishwasher we paid just slightly over $800 delivered and installed. Obviously these are used items and your price will vary depending on what you get, etc. But we felt like we got a very good deal. The only thing that could have gone better during the sales cycle is if we would have been able to deal with George throughout that cycle. I guess he's not there as much and I hate to make the guy busier... but if you can - ask for George. From my perspective, after money exchanged hands is where these guys really excelled. We scheduled a delivery for a time that worked for us. The delivery guys came a little early and they worked their asses off to make sure that the job was done well. 2 very friendly and hard-working guys spent 3 hours a piece getting all of our old appliances out of there and the new appliances in. They did everything they had to leave our house looking like those appliances were always there. I didn't have any cash on me but I definitely would have tipped them each had I. Kaady's should come up with a way to leave these guys a tip. The sales people obviously make commission off of their sales... but don't work as hard as the installation crew. Maybe it's like restaurants and some of that commission gets spread around?? We were missing a couple of trays and the plastic butter cover from the refrigerator that were definitely there when we looked at it in the showroom. It took us about a week and a few phone calls to get one tray and the cover. No word on what happened to the other trays. I have a feeling that if I pressed, they would figure out how to get the other tray. Anyway.. the overall experience was great at Kaady's. I would recommend that you go to them if you have a little budget for appliances needing to be replaced. They have good customer service skills. They are willing to make deals. Their delivery guys are exceptional.