The Pool Guy Plus

Richelle Richardson

I called to see if they had any pool sand because it was sold out all over town. They said there were 4 bags left. I asked if they could please put 1 bag aside and I would pick it up before they close. They said that they would, drove 20 minutes to pick it up, waited in line for 20 minutes and then at the counter they informed me the bag sitting on the pallet that a women who was behind me in line grabbed was the last one. The guy laughed and said "oh didn't have time to put it aside". Now I can't set my pool filter up, I will not be back to this store.

Cathy Skinner

Excellent Customer Service. Fair and reasonably priced. John in store was very helpful answering my questions and getting service scheduled for my hot tub repair to fit my schedule Jim their hot tub repair guy very knowledgeable and helpful. I recommend The Pool Guy Plus.

Kirsten Sembroski

We ordered a hot tub in May. We were told it would come in September due to corona virus slowing things down. It is now November and we have yet to receive our hot tub. We have contacted this company three times. Each time we have been given a different date when we will get our hot tub. We were told it was in production in October and would get it in November. The latest is that the hot tub company can’t find our invoice or order. Now they have no idea when our tub will be built. They will also not refund our money. I disagree with the owner’s response. We were told 13 weeks, never 5 months. And it has already been more than 5 months. We have called multiple times and visited the store and been told a different answer each time. We were told it was in production at one point and would be ready in November. Now when we ask, we were told that can’t even be tracked. We do not believe that our hot tub is being made or will come in December. We understand that it was going to be delayed due to the virus, but we have been lied to for the last two months and told multiple different scenarios. We were also told that now we would have to pay for delivery even though our invoice clearly states free delivery within 40 miles of the store.

Spike Angel

Called to find pool salt and he was very helpful. Had the salt in stock and even took all 4 40 pound bags out to my truck and helped load them. We will definitely use The Pool Guy Plus for our pool and spa needs.