United States Postal Service

Kristine

I had an Ebay return and had no box for it. The blonde lady at the desk found an empty box for me. He was very helpful, pleasant, and quick.

Secret Shopper

Staff is nice, except for one who seem to be “Bipolar” at least from my observation. She could be super sweet and helpful, but once you question something, she goes out of control and throws insults. I stopped going there just because of her. I have great experience at the main office on Caples; staff definitely professional, especially the lady who handles the passport pictures.

Ashley Warren

While I was visiting this location, which I have been to before plenty of times, I witnessed a situation where a postal worker named Mary was trying to handle a frustrating situation with an elderly woman. Mary didn’t hide her frustration with the customer and treated her with disrespect. The customer clearly had an issue with her hearing and comprehension of the issue. The customer didn’t know where the closest UPS store was for her package. Mary continued to act annoyed, impatient and disrespectful to the customer. Once it was my turn to approach the counter, Mary continued to lack decent customer service and had a terrible attitude. I confronted her saying that I understood how frustrating the situation before me was but that she didn’t have to be disrespectful towards the customer. Mary then got angry with me for acknowledging the situation, closed her counter and walked away leaving me to wait longer for my package to be mailed. A few moments later another postal worker approached and helped me check out. I know the customer before me wouldn’t make a complaint as she seems to have difficulties enough as it is. If Mary was having issues conveying information to a customer, she should have called upon her coworker to assist the situation. Mary clearly took advantage of the customers older age and the customers inability to be more mentally aware of how she was being treated and that is unacceptable!

Sarah Allen

I scheduled my passport appointment on Christmas Eve and rather than have me wait to be seen in a private area, the woman working in the front swore me in and did my paperwork in the actual post office line. The process was expeditious and I was able to receive my expedited passport in 12 days.