Address: 303 91st Ave NE Suite C301, Lake Stevens, WA 98258, USA
Phone: +18002332328
Sunday: Closed
Monday: 9AM–6PM
Tuesday: 9AM–6PM
Wednesday: 9AM–6PM
Thursday: 9AM–6PM
Friday: 9AM–6PM
Saturday: 9AM–1PM
MULTIVERSE
Needed to deposit a check I received from a friend and the funds went through but after I already used the check for emergency payments they took the money I had on the check out of the account leaving me high in the negatives, I tried calling them from work being told it would be a 10 minute wait but no one was answering so I had to leave early to drive to the bank (still waiting on the phone). When I got to the bank no one had picked up the phone and ive been waiting for 40 minutes, I talked to a teller who was kind but then he brought me to speak to his manager who said the check i had was fictitious and talked to me like I was some criminal when I didn't even write the check. I left feeling frustrated and embarrassed and I called my friend who the check was from to ask what was the issue and he said he had to shut down his bank account because he was dealing with fraud. Won't be coming back here
Ryan W
They don't pick up the phone. Always a line out the door, few to no appointments available to set up online. Everytime I've called I've been disconnected. Demands: Open a BECU in downtown Everett. Pick up the phone.
Kar Fourney
I usually have a great experience. But today I went to get a simple money order for my rent. I waited for 20 minutes. Got a text saying I was 3rd in line. And ended up waiting an extra 45 minutes and 13 people were ahead of me after I got the text. People were just then making an appointment and still got seen way before I did. I ended up having to walk out after waiting for nearly an hour.
B Starr
Had a awful experience with a manager at this location. I was frustrated because we were unable to complete the task for which we came in, partly because we couldn't access the information we needed and partly because of bank policy/training. In a moment of frustration I did a very typical thing and tossed my wife's smartphone wallet onto the papers in front of her (approximately 3 inches drop, 5 inches travel...just a sign of resignation. You wouldn't even have heard it if you'd been standing in the doorway). The branch manager who was helping us, a female, took it upon herself to try and scold me for that action and then comment on my marriage by implying that my outburst showed I had some sort of anger issue or even an abuser to my wife. What she should have said was, "Sorry. That is the policy. I understand that's frustrating but I am unable to help you today." Instead, I was so affronted by her so incredibly insensitive invasion and misread, I stormed out and told her I didn't care what she thinks. Worst customer service ever. Honestly, I've been considering taking my money elsewhere for the rest of the day. I just don't understand how anyone could have been been promoted so far and been so foolish as to comment on other peoples' relationships or misread the basic signs of frustration. I have to assume she meant to go a different direction with that and ended up putting her foot in her mouth. I'm still in a bit of shock and get emotional just thinking about the interaction. I've rarely been so insulted. Other than that, I've always been able to get my business done here in a timely manner. But the customer service overall is quite lacking and feels forced and fake on the surface. Employees will approach you in that sing song voice before you even queue, and once you're sitting they kinda just... let it all hang out...like not acting entirely professional at all.
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Yes. Our ATMs at this location are accessible 24/7.
Yes. You can request a cashier's check to be issued from your savings account, checking account, money market account or CD.
No. For rolled coin services, please visit our Tukwila or Everett Financial Centers.
No. We provide one-on-one member consultant services at this location.
The best way to reach a BECU representative is to call our toll-free number at 1-800-233-2328.
No. For CoinStair services, please visit our Tukwila or Everett Financial Centers, or Spokane Division location.
Yes, checks can be deposited using our ATMs.
Yes. All BECU locations offer free notary services for members and non-members who are conducting business with a BECU member.
Cash can be withdrawn from our ATMs.
Wanda, Great question. Yes when the centers are closed the ATM's are still available for use, unless otherwise indicated.
Hi Beverly. Notaries are available to BECU members at all our locations, Monday-Sat. There are some documents that include notary verbiage that we can't notarize. For your convenience, here are the documents BECU is not authorized to provide notary services: •Birth certificates •Death Certificates •Patents or copyrights •Photographs •Immigration documents requiring advice •Incomplete documents •Documents with no certificate or instructions for the notary •Absent signer •Protest of a negotiable instrument •I-9 documents that are for verification of employment •Passports from any country (except for making a certified copy of the actual passport) •Wills stating the Notary is signing to the individual’s mental capacity (e.g., “of sound mind”). •Canadian Passport Applications If you have any questions, please feel free to contact us at 800-233-2328.
Hi Carol. We recommend calling us prior to dropping by to ensure we have a copy on file. If we do, then you should be able to pick up the copy at this location. 800-233-2328.
Hi Tucker. All BECU locations are open normal business hours today, Feb 13 2019.
Hi Al. You sure can!
Hi Mattew, there are several factors that go into qualifications for membership and not just a credit score. If you would like to come in an speak with a consultant, feel free to make an appointment online at https://www.becu.org/support/make-an-appointment or simply stop in.
Depending on credit status, any one can get a home loan from any banks. Being a BECU Member is as easy as opening an account with very little deposit and no maintaining balance. You cannot go wrong with BECU.
Tellers are available at the Everett location during open hours. Hope this helps!
BECU is closed on veterans day. ATMs are always available at branch locations
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