Staybridge Suites Las Cruces, an IHG Hotel

Eli Hutts

I have had a couple stays here and have been meaning to write this. This hotel has been so good to me from one staff member to the next. I believe her name was Krystal, then recently Eli. I am a manager at an IHG hotel and I can even learn from these two individuals. They are everything Loyalty and Hospitality is defined as. My poor guy Eli had to deal with back and forth phone calls to IHG because my reservations disappeared, isn’t Opera wonderful guys? But he stuck it out and others would have been frustrated on the phone with me. Eli answered me at the end of the day and was still just an awesome guy seriously, I would shake that man’s hand. Helped me out, fixed my reservation, and got me the room I needed. I love this place. 20/10, thanks guys. God bless you all

Joshua

Positive: The hotel was clean. Negative: Many of the amenities were not available. The pool was not heated. The hot tub was out of order. The movie theater room was not operational. Clean towels and linens were hard to come by.

NICHOLAS DECKERT

This place has free food 3 days a week and cookies hand made 2 days a week. Plus the quality of life is wonderful. The best part of this place is the General Manager Krystle. She has been unparalleled in customer service. She helped me before we stayed here by showing us our future room. She has done my maintenance requests herself. She has done my rewards points herself. She has baked the free cookies and even delivered them to our room, for my wife and children. She seems to be passionate about her customers morale. When nobody else knows, they call Krystle. When you want a 5 star experience here, call Krystle.

Elizabeth Stevenson

We stayed in room 226 and there was a family with kids above us that were very loud. The night we checked was a Friday night and a very rowdy group of people had taken over the gazebo area but we did get to swim in the heated pool. The pool area was very nice. The hot tub had been taken over as well but will note it was small anyway. The beds were clean as well as the bathrooms were clean the kitchen area not so much. The microwave would only work for three mins the little oven did not work at all. Only one burner on the stove worked out of two. The coffee pot was not clean enough for me to use in in that it was just so dirty that I would have to de-scale it. So the coffee pot was useless. The fridge did work. The garbage disposal did not. We chose this place with the hopes of being able to only do LIGHT cooking. I could boil water and that was it. For the money we spent it was not worth it. I think that the people who run the place let their friends party and use the facilities. We had to stay here because it was the only place that met all our needs but when we got there none of our needs were met in regards to the to the amenities like pool, towels, quiet.. We couldn't even get new towels in three days. I washed what we had which was two big towels between my husband myself and my son and two hand towels. That's it, three days. They did have a lovely breakfast in the morning and also a nice little dinner three night a week so that was nice. The staff that I interacted with was very nice but I called once for towels that never came to the room and the front desk was ALWAYS UNMANNED when either my husband or I would go to ask on multiple days. It was a joke as we left if we would have gotten new towels. We won't be staying here when we come back.