Colonial Optical LLC

Jack Davenport

The entire staff is extremely friendly, helpful, and knowledgeable. I had a wonderful experience updating my contact prescription, including new lens brands, and getting new glasses. I would highly recommend Optical Images!

Tyler Desmond

Had to comment after reading the negative comments. Maybe there's been a change in staff since those were written, but I had the opposite experience. Took my two year old after looking around for a place that would take our insurance. Guy was so good with kids, he could work at Seattle Children's if he wanted. Nice guy in general too. Daughter was uncooperative for a minute but staff dealt with it fantastically, better than anywhere else I've been (thinking hair salons, etc.).

Ariel Worden

Seems an infrequent issue but showed up for an appointment as scheduled and they had no record of it or my insurance info I had provided already. However, they were still able to see me at that time and order glasses. Asked for the cheapest ones and found some I liked. It was first thing in the morning and no other clients there so staff was attentive and very friendly. Optometrist was not rushed and was very patient with me 4 yo asking a dozen questions during the exam. I don't need glasses except for driving and only ordered new ones because I lost the last pair. I would certainly go back now that they have my prescription and info available. I don't think the scheduling issue happens every time.

Karissa Johnson

So far, mixed review. I called and made an appointment, also asking questions about fee for contact (my ins doesn't cover this portion), an old Groupon credit I never used etc. Was very pleased. Showed up for appointment and.......zero record of me anywhere. Very awkward and slightly off-putting attitude from staff. Ok, no worries, when can we reschedule? Came back next day for appointment. Still feel a standoffish vibe, but all went smooth. Loved the Dr., Her exam put me at ease. I've needed glasses for 25 yrs but never wore them, so I had a lot of anxiety about how bad my eyesight might be. She was very thorough and great. So pick out glasses. Four trays were placed on a counter and staff walked away. No explanation, no assistance, no suggestions. Nothing. I picked a pair. Only then was the cost my insurance didn't cover disclosed. I was measured or did something for contacts at the start of my appointment, and no mention of it. It was very clearly discussed when making the appointment. Today, it was now yet another appointment I need because no time or preparedness today. I will stick it out, get my glasses, get my contact lens fitting and i have a Groupon I want to use for a second pair of glasses. After that, unless friendliness of service and clarity of explanation of procedure, costs, etc improves greatly, I do not think I will continue with Colonial for a provider long term.