REI

Christopher

Came in specifically to buy a new mountain bike. Spent over an hour looking at the bikes and not a single employee could be bothered to help me. There were more employees on the bottom floor than there were customers. But apparently personal conversations with other employees are more important than the customers coming in to spend a grand on a bike. Not a problem. There are plenty of local shops to give my money to. Honestly, that's what I should have done to begin with.

Michael Buscho

Great selection of clothes for any kind outdoor adventure you're going on. Best selection for water packs. And I enjoyed that they allow you to rent equipment like Paddle boards, boots and what have you.

Nate Combs

Went in to try on shoes. There looked to be only one person working the shoe area and I was one of four guests wanting to try on shoes. The dude who helped was named Jeff. He was great. He was able to help everyone without missing a beat. He was even interrupted by another employee and Jeff was more than happy to help them too! Very impressive. On a side note, why would a company like REI only have one employee in shoes?! Get the dude some help! It's not about him Benning able to do it, it's that he couldn't spend time with each customer to maximize the sale. I may have purchased other stuff if Jeff had time to suggest anything. You know they can afford it but just choose to "monitor the bottom line". I did see other employees walking around looking busy and asking shoppers if they "needed help". Anyway, Jeff was great. Very helpful. Very knowledgeable. But I see burn out in his future if REI doesn't start hiring people and paying them so they stay. And honestly Jeff and the lady that took our money were the only friendly people there. The rest of the "workers" were cold and in the way. Thanks again Jeff and good luck.

C. King

Major props to Ben(in the cycling department/workshop) I got some Nike peloton indoor cycling shoes online as a gift for a friend. I didn't realize until they arrived that they don't include the indoor cycle shoe brackets that are needed to clip in. I went to REI on the advice of a friend, they were super busy but Ben saw me waiting for maybe only 5 minutes and decided to drop what he was doing to help me out. It's a super easy thing to put on yourself( I realized after he explained how to do it ) but he didn't make me feel like a mutant, and walked me though what he was doing and how to adjust them. Was super friendly and informative. Was done in 5 minutes. Can't talk the dude up enough, they better be paying Ben the big bucks because the dude is worth it! Great representation for REI. Thanks!