TownePlace Suites by Marriott Mansfield Ontario

james campbell

This was a fantastic hotel. 4 stars! The only minor thing I woukd have liked was a little more organized breakfast. There was a crowd of people around instead of a line. After waiting awhile, I got a coffee and went somewhere else for breakfast.

Priscilla Steele

Pool is closed, that is the only negative thing I have to say. Very high demand for rooms here. I heard they have been sold out nightly. Kayla (I think that is her name) and the Manager are welcoming and are handling everything the best they can. ❤️ Very clean large rooms. Would recommend to friends and family. 😊

CC Lashay

I gave this property a 1, simply because the bed was comfortable and the room was decent. But that’s it! First, the beds are the bomb as I mentioned above and the property was fairly clean. However, there are a couple of things that they don’t mention on the website that is normally expected. For example, the pool is NOT working! No sign on the website or the property states this when checking in. No one mentions this to you while checking in either. They state that it’s been close since Covid, but it is not broadcast enough so guests are made aware before checking in. Secondly, this is a Marriott and most of Marriott properties have Netflix capabilities. However, at this property, it depends on the room you are placed in. Not all of their rooms have Netflix. It was our Anniversary weekend, and we had planned to come back after dinner to watch a good old movie before bed. It didn’t happen because our room didn’t have a smart TV. Again, this was never brought to our attention before checking in. The only way I found out is because I called the front desk a couple of mins after checking in. The clerk didn’t offer to move me to another room because she said there wasn’t any more room available. Lastly, yes they do offer hot breakfast, but it IS NOT self-serve! I asked this before checking in and the clerk assured me that it was self serve. It’s not! Therefore, you are served by a breakfast attendant in front of a table that blocks you from the breakfast area( food). My toast was burnt and eggs were hard and greenish-black. The sausage link wasn’t all the way cooked. Don’t get me wrong, she did the best she could, but it was just too many people to wait on by herself. This is why people should be able to grab something and go instead of waiting 30 mins for someone to fix you a plate. She asked us what we wanted. We told her but still had to wait because she forgot about us. We had to go back up there and remind her. Bless her. I know this has to be difficult for her. This is not what I expected at all!! Especially paying almost $200 for this stay. This was NOT a $ 170-night experience. Had I known that this property had such amenities unavailable, I would have kindly declined and selected the Marriott property across the street or in another location. This is the worst Marriott experience ever for us. I wanted to make any other guests aware of what to expect before going and receiving the unexpected. Oh, by the way, don’t expect a call or email response from the front desk manager. I was told that he is rarely unavailable and pops in when he feels like it. Very unprofessional! Your best bet is to contact corporate and file your complaint.

Colby Cartwright

Honestly, out of all the hotels in the area this one was the nicest and newest with the pictures online. However, that is all it had going for it. We reserved the room on Price Line, then got there to check in. There credit card machine wouldn’t take any of my credit cards and/or debt cards and they had no idea why. The General Manager finally came out to “fix” the issue. Got checked in. The room was really nice, cute decor and great layout. Again, that’s all. Asked for additional pillows, was told to call back in 30-45 minutes as they were doing shift changed. Called back down and never received the pillows. Tried to take a shower, had to wait 23 minutes the first time and 27 minutes the second time to even get a bit of hot water. The shampoo, conditioner and body wash all fell off the wall. Finally went to bed and was woken up around 5:30 from people running and hollering down the halls, then upstairs neighbor was stomping. Called down to the front desk and was told they are sorry but there isn’t anything they can do. Unfortunately, the hotel was great especially for the reason why I needed it. But will not be back, very disappointed overall. Save your money, patience and time and find yourself a better hotel.