AT&T Store

Curtis Ingraham

This review is directed to the excellent customer service received at the "Maine Mall AT&T Store" from Customer Rep, Kyle Roscoe. This multi-faceted transaction was complex including CRU to IRU, coming off Premier®, and adding my service to FirstNet® and spouse to PrePaid. The unlocked devices where purchased elsewhere and required in-store provisioning. Phone numbers were to be reused. Conversion processes were encumbered by numerous ATT systems, some going back as far as Cingular®. Kyle hung in there and never once seemed frustrated and always was extremely pleasant. The interactions and knowledge with all the other in-house reps was very impressive. The virtual FirstNet™ rep had her hands full with authentication of subscriber applications. Kyle had to work through all that as well. There were times when his technical support and payment systems weren't as cooperative as he would have hoped and he still managed to maintain an unbelievable pleasant demeanor. It takes a special personality to work with a very diverse customer-base and make them all happy. Congratulations to Kyle, his store manager, and all the reps for this set of transactions done well. For any AT&T senior leadership reading this and wanting more details, you're welcome to reach out to me via the store personnel. All the best. Thank you. cbi

Katlin P

Went to the store in the mall and was about to change companies since our bill was so high we worked with Tyler and he was able to reduce our phone payment and I got a new phone and we are working on getting hubs one too and will be working with only Tyler he is very pleasant professional and kind didn't care that I was all over the place with what I was trying to say stated smiling the whole time

Michael Kaplan

I thought that Carter, Dara and Dee, who work or manage the Maine Mall store were very knowledgeable, helpful, patient, caring and offered great customer service. They helped us get the plan and phones that were optimal for us. They have also been very helpful assisting us on setting the phones up, how to use the phones and explaining the AT&T invoice. We are very happy we switched to the AT&T store at the Maine Mall because of all of their hard work, time and effort.

Louise Douglas

I’ve worked with Carter many times when he was in a different store and had the pleasure of working with him today. He is so patient and even-keeled. He’s organized and he can multitask. Always knowledgeable and helpful. Highly recommend this store! I also worked with Josh recently and same goes - polite, patient and so helpful. These guys are so refreshing and the epitome of good service. This store is my new go-to!