Crowne Plaza Greenbelt - Washington DC, an IHG Hotel

Anthony Babers

From my initial call to my check in every staff member I encountered was amazing!! Ms. Regina at the front desk especially went out of her way to make my stay phenomenal. The ladies on the restaurant (I didn’t catch their names) were awesome and so friendly. Definitely will be staying again soon!!!

Charles P

I have been staying here for business for many years, 3 or 4 times per year. We find it convenient for driving into DC to visit clients during the day but get out of the city at night. This time I thought I would pay a little extra to see what the "Premium Club Floor" was all about. It is nothing! The room is the same size as other rooms. The only perk is supposed to be a nice view. Sorry, what view they have is the same on the lower floors. Attention to detail needed: The table in our room wobbled severely. I had to put something under the legs to be able to eat at the table. Keurig machine in the room is a nice touch because I have preferred K-Cup brands that I often bring along. BUT- the lids they provide for their cups to not fit the cups! I reported this a few months ago but they were the same this trip and still did not fit. Through the pandemic we saw them do a lot of renovations, so that's good, and I know the pandemic made a lot of things challenging for hotels everywhere. I hope they can get it together!

Shawnna Stringfellow

The level of customer service for such a beautiful hotel was terrible to say the least. My family and I drove 3 hours to help my sister who recently had a baby and was overwhelmed. They paid for a room for us to stay in not far from their house. Upon arrival/registration process, I was told the room was not paid for and I would need to pay about $461 for the 2 nights. After getting the paperwork I noticed a different card from mines showing and questioned it. With an annoyed tone the rep said it was only to hold the room, which still needs to be paid for so sign here. I completed the check in process as I was already exhausted and just ready to get some sleep. My mom and children went up to the room while I looked for a parking spot. After getting upstairs, I noticed the door would not lock at the bottom, but decided to ignore it and use the top latch. I noticed my mom who is anemic,, sitting with her head wrapped up and shivering. I asked what was wrong with the heat she said it wasn't coming on but maybe she didn't know what she was doing. After trying it myself, I noticed the thermostat was not working at all, it was an old time wall thermostat with the switch on the bottom and temperature buttons to adjust. No lights were displayed to indicate it was working so I called down to service desk to get it fixed or moved to another room. By this time it's a out 11:30 and had worked since 6am. The woman answered the phone and after I explained what was going on replied, there are no utility workers on shift, the hotel is completely booked and the only option is to get some blankets to us. I said fine reluctantly and waited for the blankets. The security guard brought 2 blankets for us a few minutes later and said normally you just have to turn up the heat to warm it up. He checked it out and said wow you're right, nothing IS happening. Maybe then can put you downstairs. This time my mom called the front desk and was met with an unfriendly even more annoyed tone. After another explanation of the heat situation, my mom asked to speak with a manager; she was told, "There is no manager, we are fully booked and I'm busy right now." My mother said there is no way I'm paying all this money to stay at a hotel with no heat, if you can't help me then we'll take our money elsewhere. She then said you're welcome to leave which we did. After speaking to my sister, she was furious because the Crown Plaza had an affiliate hotel right across the street. The agent could have tried just a tad bit more to act like she cared about her guests. Customer Service is the face of a business and that experience could have been managed so differently. If I could give 0 stars I would.

Roger Torres

I found my room a bit dirty. Some large very noticeable pieces of trash from previous guests. The shower wall had soap or shampoo scum visible in the walls. That’s why I gave it 4 star. The breakfast looked and was delicious. There were 5 servers and kept our group which was about 100 very well fead. Very professional and friendly!! They get ⭐️⭐️⭐️⭐️⭐️s. The rest of the hotel was clean and very modernize.