Appliance Hospital

Jonathan Garcia

Riley did a good job repairing the microwave. He was knowledgeable and courteous. The company was easy to connect with. They returned my calls and answered my questions each time.

Debbie Garber

This was the first time I used them. I couldn't get someone before the holiday, but they were there right after it. I was given a window of time when the repair person was to show up. They sent reminders, and he also called to let me know about when he would be there. He wasn't able to fix my washer that day since he needed to order a part. Remarkably, it came in quickly and he returned 4 business days later! Some water had spilled from my washer during the repair and he cleaned it up too. I'm very happy with the work they did.

Renee Chroninger

We have always been pleased with Appliance Hospital. Their professionalism and knowledge is a breath of fresh air. The repair technicians are efficient and get the repairs completed in record time. Parts don't take long to come in and scheduling is quick and easy. I would definitely recommend this company to my family and friends.

Zuleika Dobson

Bottom line: Extremely unreliable, rude, and incompetent--both the customer service and the repair person. Like many people in Yelp and Google review, we had appointments cancelled with the excuse that the tech was sick. Rather than a prompt rescheduling, the customer "service" staff just tried to reschedule at the end of the line. When eventually came, they did the work wrong. Customer service refused to give any priority to get a someone to fix the problem. A manager said the same thing. When I insisted the problem be fixed promptly, the manager claimed I wasn't giving her a chance to fix it. I guess she didn't count the repeated requests to the CS person or her as "chances." I only got action when I suggested we might hold them liable for any problems. When service people make huge mistakes, the only thing the customer should hear is "Yes, we will fix it immediately, whatever it takes." I shouldn't have to hear that it's not convenient for them. The tech was very rude. He repeatedly claimed his English was so bad he was unable to read the simple instructions on a standard apartment building call box, instead demanding that we answer his cell phone calls and go down to the lobby to let him in. If his English is that bad, it's not surprising that he didn't understand his training or the information he had on installing a replacement part. But I also think that his refusal to use the callbox was laziness or some sort of stupid power play. He was pretended to wear a mask, but never bothered to cover his nose with it. He took zero safety precautions and cut himself badly more than once. He should have been wearing gloves, and for sure should have put some on after he first cut himself. On the second visit if it had been slightly worse, we would've needed to call 911. It was grossly irresponsible. We would NEVER have him back in our home under any circumstances. We were shocked that after doing the work wrong, they sent the same tech back to do it over. We aren't convinced that the work was done correctly, because it doesn't seem like the tech was competent. We were referred by Whirlpool. We advise you to find someone else. Anyone else. They certainly can't be worse.