Fibre Federal Credit Union

Whitney Patterson

Update for previous review- after 1.5 hours of transfers and holds to request pay off information for my auto loan so I could refinance elsewhere, I was extremely frustrated. However, I received a call and text promptly with an apology upon my poor review. There was an issue with the phone system and I apparently fell into some perpetual time-loop. The rep gave me her direct phone line and offered an extremely competitive interest rate and changed the terms of my auto loan to give them a second chance. However, their phone tree system and card services is absolutely terrible. Card services has been 100% useless as they usually transfer me back to a Fibre employee. For instance, I had a name change on a card and they cancelled the old card without telling me, resulting in declined transactions. I called card services to activate my new card and they could not- transferred me back to Fibre. The Fibre employees are extremely helpful at least, but the outsourced card services is terrible.

R R

Hit or miss and just simply agree with some of other reviewers that things seemed better before. I most likely am gonna switch banks since I moved out of the area or at least use another as my main. I signed up for a new card and the lady sent me home with the wrong number to call for setting new card up. I had to drive back, they were nice and corrected it though. The main complaint I have is the ATM's and online banking. I still haven't got signed up for online and it seems like such a hassle. The other big thing for me is so many times now with the ATM it will spit my card back out for every single transaction. So then you have to put your pin and all that again! Fix this!

bigbarrettbob

The good is, their interests rates are the same across the board no matter what your credit and they will let you differ a monthly payment if you are having trouble paying once a year. Most of the staff is pretty friendly. The bad... If you want to talk to somebody by phone you will be placed on hold for a loooooooooong time. They are really riding the covid train excuse. If you would like to make a payment on your loan by phone with your debit card from a different bank, not going to happen, you'll need to physically go into the bank or mail them a check or use bill pay that your bank offers. You want to make a payment online with your debit card at their website? Also not going to happen. For these reason I will be looking elsewhere for my next loan. If this is your primary bank and you don't mind being on hold for a long time to talk to somebody then this might be a good choice.

Adam Bryan

Fibre used to be a bank that you could trust and rely upon. Part of the charm in banking with them was the hometown feel, the tellers knew your name, and if you had an issue or an error they were in a hurry to correct it. Over the last few years as they've acquired or merged with other banks, that seems to have gone away. Their rates aren't as good, their service isn't as good, and you're just another face in the line. The online banking is awful and outsourced, and so is the bill pay. The bill pay is unreliable; if there's an issue, they will pawn you off. "Sorry, can't help you...that's a 3rd party vendor". Just what you want to hear when you call your bank. I started banking with them in 1997 and I find myself right now shopping online for another credit union for the first time in 25 years.