Wendy's

Chantal Hite

This place was horrible. One of the worst Wendy's we ever been to in multiple states. The bathrooms were dirty, the floor was greasy, it was 88° inside. The teen boy working the counter didn't care and was indifferent, and the other employee was just incredibly slow. I'm pretty sure they all hated their job and it showed. One of our orders we asked for no cheese and they did get they right, so they earned 2 stars!

Daniel Metcalf

Went here for breakfast(drive through). Lady came out with a headset at 10:25 smoking, and changed the menu to lunch. We asked if they were still serving breakfast and she said no, that ended a minute ago. It wasn't even 1030 yet.

Bryan Lee leelee

The wait time at the DT was a bit long with only a few vehicles and what seems forever for a reply from the person in the box for the car ahead of us. While our wait time was a bit long and was getting really aggravated. But my attitude was changed and made all the better when we heard a nice, positive, kind and courteous voice came on the DT speaker and asked what he could get for us and how was we today. This was amazing to hear such a professional at a fast food restaurant... We continued after the greetings and placed our order then proceeded to the DT window. We meet the voice that greeted us kindly at the DT box and his name is Joseph. Joseph is a very wonderful young man that handled the stress with dignity and respect. We could see that this location was busy and very few employees. The kitchen was busy as a beehive after the Queen has arrived, this explains the wait time in the DT. Joseph should be recognized for his DYNAMIC customer service and communication skills as well as the rest of the staff that was able to get my order out to me without any issues. The whole process went from oh hell....should we pull off or should we just wait it out...glad we waited it out Joseph made the experience! He done his job in a DYNAMIC way. My old company would snatch this young man up for a job back when I was a recruiter for a major box store. So watch your back @Wendys someone is going to snatch this young man from you. He's a good one. Please do your employees one better than what you are and please THANK JOSEPH for the job you hired him to do as he went beyond expectations and kept a customer happy and loyal in a stressful environment.

Latisha Sudderth

Picked up some breakfast around 9:30 and was looking forward to my sausage egg and cheese croissant. Opened my sandwich only to find the sausage was burnt and the egg was hard. Orange juice was not cold and the seasoned potatoes were warm. I only live less than 5 mins from the Alcoa highway location so the food should have been at a decent temperature. Called and manager stated can replace and was apologetic so I will give 2 stars for making it right. They should start making breakfast to order if they cannot get their food temperatures correct.