Mainstay Suites Knoxville Airport

becky

This used to be a nice, clean place to stay but it has definitely went down hill. On our last visit we checked in late, didn't think we needed to 'check' our room out before hand because we had never had any issues here, but in less than 5 minutes in our room we were seeing roaches crawling on the walls, floors, counter tops, and even in the bathtub. We didn't even get our luggage off the carts, we went straight back to the on duty manager. She apologized, told us there was no more rooms available, and then told us we would have to talk to the manager that was coming in the next morning about a refund. We had booked the room for 4 nights, and I refused to spend one night in a nasty roach infested room let alone 4 nights. After over an hour of calls we were finally given a refund for 3 of the 4 nights. I am still trying to get that money back but it's been an ordeal. After talking with multiple friends that were in town for the same event we were there for that were unfortunately staying at this hotel they all said their rooms were as bad as ours was. Several of our friends moved to other hotels. Others were not so fortunate as there was a huge event that weekend and the surrounding hotels were booked.

Enrique De Jesus

We got into the hotel, everything seemed fine. We got to our room. It smelled like mildew, we got to the side of the bed closest to the bathroom and the carpet was damp with water. Enough to be picked up by socks. Had to place a towel down so we wouldn't get wet by this nasty water. This place was not at all clean and how it looks on the website or what they advertise. Definitely one of the worst stays I have booked ever.

William

Positive: I read some bad reviews about this hotel after I made my reservation and was hesistant to stay there. Nothing was true what I read. It was very clean and very quiet. I found out new management had taken over and took care of those previous problems. Negative: Shuttle service to the airport is no longer provided but Katlyen, the manager, offered to drive me to the airport on her day off. That is amazing customer service and she picked me up at 6:00 a.m.

Catherine Everhart

This place used to be nice. My family needed a pet friendly place to stay while attending a funeral. It is dated, the carpet is dingy, the toilet wasn't anchored to the floor, they had no bath towels and upon check out they charged erroneously for an extra night although, we had just discussed the reservation in length. There are so few hotels in this area, you feel compelled to stay here but our family will never stay again...no matter how far we have to drive