Heartland Health Care Center-North Sarasota

Carolyn Howard

I wish I could take back sending my father to this rehab center. While some reviews showed promise, I should have leaned more towards the negative and looked elsewhere. My dad unfortunately fell and shattered his whole right ankle leading to surgery which then lead to a rehab facility. He was admitted to the rehab facility on December 21st and discharged January 11th. He ended up in ICU on January 12th and is still currently there fighting for his life due to the lack of care received from the facility. Dad has a long list of issues but COVID broke out in the rehab and he got it. While he felt “okay” they did take X-rays and discovered pneumonia. He was in isolation for the regular 10 days and they gave him an inhaler. After the 10 days they NEVER rechecked the pneumonia they just discharged him. From day 1 of being in this rehab he fell not once, not twice, not three times but FOUR times under the care of these people. He was beat up from falling. They had to be told to wash him, clean his sheets from the accidents he would have because no one would bring him a bed pan. He would call the nurses stations and I quote. “You need to stop calling the nurses station we are too busy.” What’s really disheartening is they admitted to telling my mom they were too busy for him. They also never called us to inform of his first fall and called back to say how “sorry” they were. My dad is one of the strongest persons I’ve ever met. It was already hard that he couldn’t walk me down the aisle on my wedding day because he was in this rehab but the fact these “nurses” couldn’t even take care of him hurt my family and I so much. He is now fighting for his life from the pneumonia that he got in the rehab and they never rechecked him before he left knowing he needed an inhaler but wouldn’t give an x-ray. They booted him out after 3 weeks when he was supposed to be in there for 6 but honestly I think if he had stayed any longer it would have made everything worse. I never post Google reviews and I’ve never posted one negatively for a place but this situation can’t happen again. I may loose my dad because of the ignorance and lack of care from these people. Don’t send your loved one here. It isn’t worth it.

Taimeka Lewis

Heartland North Sarasota was one the best contract assignments that I have had as a registered nurse. Right away I was welcomed and made to feel as though I was a part of the interdisciplinary team. I was surrounded by knowledgeable supervisors and supporting staff. I felt safe working there because I saw that staff members from all departments participated in making sure the residents were well taken care of. All departments at this facility deserve a round of applause for being Healthcare Heroes!!

Patricia Barichivich

I want to take this opportunity to share my experience with this health care facility. My mother (Patricia Welle) was not able to return home after a hospital stay and it was recommended that she go to rehab - specifically Heartland. I was very apprehensive but felt that I should at least try. These folks are exemplary. There is not one CNA, nurse, aide or kitchen staff that was anything other than extra-ordinary. Sadly my Mom has to be transferred to an ALF and she is really sad about leaving. She has made many friends in the 6 weeks that she has been there and so have I. Wonderful, caring people. I could name them all but instead I'd like to say that if you have a loved one that needs special care, this is the place to go. Thank you all for helping my Mom get through a very difficult time. We will miss all of you.

Roger Gumbs

I was skeptical when I was informed by the staff at Heartland North that they have the reputation of being the "best kept secret" in Sarasota, well now I know why. My father was a patient there after a short hospital stay for a fall he had in home, this was very difficult for my father because of how independent he was, so you can say that he was less than enthused about rehab. What quickly changed his mind were the staff, from the nurses aides, to the therapy staff, to the management team, everyone was astounding (I'd like to send special shout out to Nurse Rene; thank you for all you've done!) To be quite honest, my dad isn't exactly motivated when it comes to exercise, but Natalie in therapy was able to, well I'm not going to say work miracles, but come as close as you can get; the result, my father is in better shape than before his fall. THANK YOU all for everything!! I hope you enjoyed those bundt cakes I sent over.......