Mt Baker Imaging

Megan W

I was referred for two separate CTs over the last week or so, and my insurance was about to end so I was hoping to be seen ASAP. The staff at MBI were able to get me in very last minute for both scans and everyone was super kind and professional. Thanks for all your help!

Shemaia

Very professional and efficient. Even when there's a lot of people, it's organized well and they move through quickly. Also very conscientious about sanitizing between customers and taking extra steps to provide safe environ during the pandemic.

K. O. Mack

I needed to have an MRI and CT performed within 24 hours for an incredibly important consultation scheduled. The team at Mount Baker Imaging had me scheduled within 15 minutes for an appointment 30 minutes later. My provider had sent my personal info to them, so, upon arrival, I only needed to verify said info and fill out a quick questionnaire about my need for the services. Upon turning in the questionnaire I waited about 5 minutes before being called back and having both the MRI and CT performed. The technicians had everything perfectly preferred and were helpful in how to handle each aspect of the procedures. The team at Mount Baker Imaging know their business and truly seem to care about doing the best job for their patients. This combination is hard to find anywhere in Bellingham, and this experience was a wonderful breath of fresh air.

Diana Barrientos

It’s not about billing or a faulty diagnosis or reception desk. This complaint is what I have experienced. Customer service, care and concern, privacy and doctor bedside manner is terrible. 1st visit: Dr Backer behaved like I was taking over time, she was short with her answers and the technician who I believe has retired now took the time to address my concerns once the doctor left. I am sure the technician noticed my preoccupied and lost face. 2nd visit: Technician seemed lost. I was left in the room by myself with an open schedule so I viewed every single patients name, reason for visit and day of birth. After the scan I thought a provider would come in explain the situation and talk to me about my concerns and questions. Instead I was given a strip of paper with writing in it and a “ you are clear, you need to return in 6 months” After I complained about my service. I was then escorted to an imaging room to talk about my scan (Dr Carpenter) So, I guess that if you want to be treated respectfully and valued you have to complain? I would recommend some training in your procedures and practicing a warm hand off between provider and tech. Addressing the importance of HIPAA in healthcare organizations and always making sure the patient feels important and all their questions are answered before sending them off with a strip of paper that looks like my 5 year old wrote. Don’t worry I won’t file a HIPAA violation because I am sure someone else will. It’s just a matter of time. I am sure never coming or referring anyone to this place. I just wish my insurance should not have to pay for this failing appointment.