Providence Hawks Prairie Family Medicine

Khalil Sadiq

Overall, this is the best clinic and doctors my wife and I have ever gone to. We have been going here for almost as long as it's been open. We had the same doctor for about 5 years before she left for Urgent Care. And boy did we absolutely love her. Well, we got 2 more docs that are just as good and compassionate. As long as we live here, and as long as we have insurance they accept, we will always go to this clinic. The funny thing is we live in downtown Oly and gladly keep driving out to Hawks Prairie to this clinic just for the doctor's.

Ginni Carlson

Was referred to this clinic by immediate care. Waited approximately 3 months for an appointment to get established. Less than a week from the appointment they need to schedule a virtual appointment (for a first appointment with a doctor plus I need blood work done). They offered to reschedule but the doctor I was referred to is still "booking out quite a ways" if you don't have 3 to 6 months to wait for an appointment, don't bother with this clinic. One positive, the girl who called me was very nice, and professional.

Doe a Deer A Female Deer

What's going on with the front desk staff? It's extremely difficult to get a hold of anyone without a 15-20 minute wait. Especially during the hours that aren't supposed to be busy. When arriving for an appointment, they'll let me stand there for sometimes over 5 minutes without even acknowledging me. This is not just once or twice. It's a pattern. If you need to cancel an appointment, you'll need to do it the day before because you're likely not going to get in touch with anyone before that and MyChart won't allow you cancel or reschedule after that point. They'll just mark you as a "no show" even though you've been on hold for an hour. Once and if you can get past the front desk staff and appointment scheduling, the providers are great. I love the lab ladies. Everyone always seems to be in a good mood when I've been there. They get rid of any bad apples quickly I've noticed because I've had a really bad experience there with my son and they were very sympathetic and the nurse that did it is no longer there and a certain condescending front desk staff member.

Karinna Figueredo

I specifically chose this place since it's close to home and had previous care at the Urgent Care part of the building. Urgent Care gets an A++ from our entire family. The waits are short, the staff is kind, and they get you seen pretty quickly which is nice when you have small children with you. The times I've brought my son in, they've been extremely gentle with him and animated. This let's me know that they know how to switch their body language from adult patient to child patient. This mom greatly appreciates their efforts. I've now switched my PCM to also be within the building and part of the Province network. Dr Sullivan also gets an A++ from me. Im extremely picky and he really impressed me with the way he takes his time to listen to you without rushing you. He's engaged in the conversation and clearly shows that your health is his goal. We've only had Zoom appointments and I'm okay with that. I've come in for labs and ultrasounds without any issues. I've also seen NP Carrie Welty. She was very kind and gentle and also very engaging. Again, I did not feel rushed through my appointment at all. She too gets an A++. I come from the Tricare world where you feel like you're on an assembly line and very rarely do you get a doctor who seems to care. I switched insurance and couldn't be happier with my new level of care here.