Residence Inn by Marriott Springfield Old Keene Mill

Teri Harling

Very nice hotel close to I-95. Very clean. Comfortable room. Friendly staff. Cute little bar on site. Nice breakfast in the morning. Would definitely stay again.

Breven Perry

I will be staying here a month for work. They’re extended stay room is very nice and spacious. Staff was very kind and accommodating, breakfast is always fantastic, and the free Wednesday evening bar is amazing after a long day. To top it off, their cleaning staff literally cleaned my dishes for me the first time they cleaned my room! I’ve never had hotel staff do that for me…incredibly thoughtful, amazing service!

Drew Engel

Gonna nitpick here, but.... This is the 2nd time I have stayed here in the last couple of years. It is a great location with tons of restaurants and markets nearby, super easy in and out parking lot, a very friendly and helpful staff, and the best room amenities (because this hotel was actually built to be a Residence Inn) such as appliances and furnishings. This time I felt like some things were slipping, based on other Residence Inn experiences I have had in the last 24 months. The expected hot breakfast was replaced with Jimmy Dean sandwiches - I assume as a COVID mitigation, but I'm sorry - COVID is over. Bring back the bacon and eggs, please. The room was clean, but I noticed several things that need to be addressed - the partition with the granite countertop near the door was coming apart from the wall, and needs to be reattached properly. The carpet was snagged in several places. The shower did not feature bottles of brand shampoo, but had dispensers - this is a Marriott, not a Super 8 Motel. The other thing that really irked me is that I was unable to adjust the tv to switch HDMI inputs from the remote control, even though there were three HDMI ports - this matters for people who travel a lot and use firesticks or Roku devices. Small items, but some of the reasons I love Residence Inn hotels.

Erin Shick

The staff was the only redeeming part of this stay. They were accommodating and friendly! Management needs to get its act together though! The indoor pool was closed (which was not disclosed when I made the reservation) and was really frustrating. The sign said it was because of COVID but another Marriott property less than five minutes away had their indoor pool open. Everything in the room needed updating and the kitchen was very sparsely furnished. We had to call the front desk for basically every pot or pan and the pans provided were way past their prime. The room was only cleaned every fourth day (which was way too infrequently for our room/group size) and the one time it was cleaned it was cleaned poorly. Oh, and did I mention we saw a mouse in our room on two seperate occasions? 🤮 I am embarrassed I booked this for my immediate and extended family. My in laws had never stayed at a residence inn before and I am sure they never will again.