Apple The Grove

Category: Electronics store in Los Angeles, California

Address: 189 The Grove Dr, Los Angeles, CA 90036, USA

Phone: +13236179800

Opening hours

Sunday: 10AM–8PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–10PM

Saturday: 10AM–10PM

Reviews

Danté Vincent

May 22, 2022

If you haven’t visited the new Apple Store location at The Grove, definitely do so. Huge open space with loads of tables full of Apple products to get a hands-on feel. The store is incredibly well done.

Yuliya Subotniaya

Apr 24, 2022

What a beautiful store! The purpose of the visit was to upgrade one of our phones and the service did not disappoint, the staff was efficient, knowledgeable and FUN in a professional way. The time spent setting up new device was spent conversing with one of the representatives who answered all the questions and was not pushy! Kudos

Kate Soina

Mar 1, 2022

Please teach your stuff how to give professional customer service, it’s apple store there should be at least some level of professionalism! And dear employee Chris who worked on 03/01/2022, if you don’t know how to do your job and speak to customers you should be fired! We ordered warranty replacement of phone case and specifically asked to put my husband as trusted pick up contact when we came Chris claimed he didn’t have such information under my profile and asked for my id, I didn’t have it on me as we requested my husband as pick up person, instead of handling it professionally and checking all information he was rude, with horrible attitude and absolutely unpleasant. Apple, why picking up a case for my phone has to be such a stressful experience? Please make sure employees like Chris are not allowed to work with people, he obviously doesn’t have any skills for it, and you should know better you hired and trained him so it’s fully on you.

Christian Gardner

Dec 12, 2021

What a great store . I am slowly becoming "all in" on Apple . My only gripe about apple stores in general is they don't keep enough products in stock . I wanted to buy the new Mac mini with the 16gigs memory . The only way I could get that was online . Potentially they could have lost a sale but because their products are so outstanding there was no chance of that .

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Questions & Answers

Why are Apple Stores so far away.😢😢😟😟

Marta Aviles | Nov 24, 2020
A LG | Nov 25, 2020

Because they like to follow where the 'money' is or where they think the money is...same thing with Chase Bank, Starbucks, Ralphs, Trader Joes - drives me nuts - last time I looked my house in South LA is worth over $800K - you would think that would tell them people are spending money in not the typical (white) $$$ areas...

Do you have iPhone x for pick up

mayur joshi | Dec 25, 2017
Miriam Leon | Dec 26, 2017

I suggest that you call them or go to the store personally to find out. You can also go to their website for more information.

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The worst store ever . All the tiene the rep. Are is bad it’s a mass , I was waiting for 15 minutes nobody help me , the safaff very bad . Even if I am going to buy something

Fanny Ramirez | Dec 25, 2019
Khaled Alabed | Dec 26, 2019

For sure, the staff unferindly.

My iPad is glitched like an L shape is there any chance you can fix it

Shadow -eggboy | Dec 25, 2019
Khaled Alabed | Dec 26, 2019

You can call them.

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Hi how much do you do cydia jailbreak App Store I pay the money please I need application show me cydia jailbreak I already have it Evernote application thank you

julian cruz | Dec 25, 2017
julian cruz | Dec 26, 2017

What is number to call it please Miriam leon

Can I bring my iPod touch here to be looked at?

Dorette Melville | Dec 25, 2017
HandsOn Tech | Dec 26, 2017

Making a genius bar appointment is the best way to get your item serviced. They are very busy and appointments are needed.

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Can they check was wrong with my iPad

diana tlatoa | Dec 25, 2018
Greg Foran | Dec 26, 2018

They can but you should make an appointment through the tech support line. If it won't power up you will definitely need to leave it.

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Does this location participate in the Apple Battery Replacement program, and if so can I schedule an appt online at the stores home page?

Staton Carter | Dec 25, 2018
Miriam Leon | Dec 26, 2018

I think they do but to make sure I am giving you the correct answer call them at the phone number listed here on the map to schedule a next day appointment because they don't help the customers if they just show up like that. On the day of the appointment take your receipt of purchase with you if you stil have it because they might need it to get your password in order to reset the device again when they change the battery. Or you can visit their website for more information. But the best thing to do is call and schedule a next day appointment. Good luck!

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I just got my husband the new 7 iPhone. I was trying to activiate his phone and implement his information from his old iPhone 5S but I mistakenly put all of my info in his phone. What do I do

Jennifer Roberson | Dec 25, 2017
Stephen Balogh | Dec 26, 2017

You need to reset the new phone to factory settings. This will remove your data and settings from it and return it to the condition it was in when you bought it. This can be done using just the phones hand set. THEN For the best chance of success you need to take your husband's old phone and synchronize it to iTunes on the pc or Mac hes uses. This will require you to bring the OS to the latest version first if your hubby hasn't already done that. iTunes will tell you if this needs to be done and prompt you accordingly. Once that is done you will take the new phone and connect it to the same iTunes (the same computer you synchronized the old phone to) . Once connected and iTunes has establish communication with the new phone it will ask you if you wish to set up the phone as new or restore the phone. You wish to restore it. Follow the directions and prompts. This process could take one to two hours so please be careful so you don't find yourself doing repetitive tasks. Enjoy.

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When can I schedule an appointment to come in to the Apple at the Grove to transfer my apple 4 to my new apple 8?

everett Hentz | Dec 25, 2017
Moshe | Dec 26, 2017

You need to make an appointment with the genius bar via Apple's website and choose that location.

My contacts on my i5 phone have been deleted (don't know how) in order to try and retrieve them should I go to the ATT store or Apple store?

Maria Heilpern | Dec 25, 2017
Miriam Leon | Dec 26, 2017

Okay, I am not going to promise you anything but I strongly suggest that you call this facility's phone number and schedule an appointment to see if they can help you to recover your contacts some how. Don't forget to take your receipt of purchase with you if you stil have it because that can serve the purpose of helping you to decode or break your phone's lock, or they can restart your phone and you might recover your information that way. Pray to god for guidance and hope for the best.

Can i buy airpods here?

Suyapa Herrera | Dec 25, 2017
Stephen Balogh | Dec 26, 2017

Yes, provided they're in stock. As of 12/1/2017 06:41am they are in stock.

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I need to set up an appointment for Genius Bar for tomorrow 10 am

Dror Soref | Dec 25, 2017
Miriam Leon | Dec 26, 2017

I strongly suggest that you call them or go to their website to schedule the appointment for tomorrow.

Hi! Can i do a pre order for iPhone X and in 01/05/2018 pick up at your store? Now im not in USA THANKS A LOT MARCELA

marcela trape | Dec 25, 2018
Rigo Ponce | Dec 26, 2018

Save the trouble order it on postmates

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Can you reset iPhone and iPad if can't get into Apple ID and iCloud?

Alicia Witherspoon | Dec 25, 2017
Miriam Leon | Dec 26, 2017

It is highly possible for them to try to reset your i-pad but first you have to call them to schedule an appointment because they have a lot of customers and they are very busy all the time. Make sure you take all your device's papers with you to the appointment including your receipt of purchase if possible because they will need to see your password in order to help you. Good luck!

What time do they open tomorrow

Esdras David batres miranda | Dec 19, 2020
Esdras David batres miranda | Dec 20, 2020

How long does the process take when buying a phone

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Here you can help me with an apple phone

Maria Gonzalez | Dec 3, 2020
Anabel Pacheco | Dec 4, 2020

Yes

How long does it take to fix a broken screen?

Daniel Guzman | Nov 24, 2020
Todd Peterson | Nov 25, 2020

Ask apple not google

When are the Apple stores going to re-open? My iphone died and my provider keeps referring me to the Apple store for diagnosis before replacing my phone!!!

Jacqueline Ybarra | Jun 27, 2020
Alfredo Hernandez | Jun 28, 2020

Is already open

To what. Pray close

Ciriaco Morales | Nov 24, 2020
Jordi Zarate | Nov 25, 2020

At eight o'clock.

Do you have the case with charger for iphone 11 ???

Beatriz Linares | Dec 25, 2019
Beatriz Linares | Dec 26, 2019

Thank you very much 🤗

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Is there AirPods Pro In stock

Tx_ Rekfulz | Dec 25, 2019
Hernan Acosta Salgado | Dec 26, 2019

Yes

Do any of the employees speak spanish at this store?

marco mendex | Dec 25, 2019
SnakeX | Dec 26, 2019

I don't know but I think that they might so.

Hi, do you have Mac book Air?

Mickaela Lindermann | Dec 25, 2019
Alfredo Amkie A | Dec 26, 2019

I used to have one,long time ago. But I heard the new one is very good

Do I need to set an appointment to be able to fix keys for my MacBook Pro? Or can I walk in for help?

Jeniffer Nunez | Dec 25, 2019
Hosein.haseli47 Hasein.haseli47 | Dec 26, 2019

I think if u set an appointment it's better for you, and you're not gonna Idle and stuck in a wait line.

Do you have a iphone 6s plus in stock

Teddy Martinez | Dec 25, 2019
İsmail ERTUGRUL | Dec 26, 2019

Yi

a question how much an iphone x greetings from Bolivia

Jaimito Roca | Dec 25, 2019
Fernando Ortiz | Dec 26, 2019

How about dear Jaime, I bought the Iphone XS at $ 1,150 in the month of November 2018 at The Grove in Los Angeles ... Regards!

Do you have apple gift cards?

Julius Dowell | Dec 25, 2019
İsmail ERTUGRUL | Dec 26, 2019

Yes

Hello! I have an iphone 7 with the “no service” problem. Can I give it in the trade in program? Thank you

Sebastian Stolkiner | Dec 25, 2019
Paul Gomez | Dec 26, 2019

Bring it to the store they will give you options there

Do you have osmo pocket?

Cleciano Bocaiuva | Dec 25, 2019
André Luis R Seabra | Dec 26, 2019

Don't know that

can i sell my coin 2.0 card

kennyatta Gunn | Dec 25, 2019
Ladi Dairo | Dec 26, 2019

I doubt it

Can I buy AirPods here right now?

Leah Choi | Dec 25, 2019
Ladi Dairo | Dec 26, 2019

For sure

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How do I make an appointment at the Genius Bar at the grove?

Judy Goldman | Dec 25, 2019
Michael Urie | Dec 26, 2019

You can call or make an appointment via Apple.com

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Do you have an iPhone xs max 64GB for sale

Kelly Jones | Dec 25, 2019
忘不了 | Dec 26, 2019

Yes.

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They have Airdpods in the store

Ulises Rodriguez | Dec 25, 2018
忘不了 | Dec 26, 2018

And

how can i make a reservation for tomorrow

David kim | Dec 25, 2018
Mark Perone | Dec 26, 2018

Can't. Get there early bro. 60 friggin people work there so.goes fast. Go early! ✌

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do you take used macs?

Sibila Nejamkis | Dec 25, 2018
Jass TasTas | Dec 26, 2018

Highly doubt it, unless you are trading in for a new model

Do I have to make an appointment to take my iPhone to be unlocked?

El beto Linares | Dec 25, 2018
Sahel Singh | Dec 26, 2018

Yes you can do that by going to the Apple Store or online going to support.apple.com and make an appointment for that.

Do they have the new Apple Watch 4??

Giulia Baggini | Dec 25, 2018
Angel M Escalante | Dec 26, 2018

No

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How to make an appointment for problems with iPhone 📱?

David McAdoo | Dec 25, 2018
Valerie Spain | Dec 26, 2018

Just call and schedule appointment

Can I schedule an appointment to have my I-Phone checked? Just had a new battery installed in April and it is dead. Thank you.

Striker Switzer | Dec 25, 2018
Gary Schreiber | Dec 26, 2018

Yes, you should be able to. Call the store.

I would like to know if they take part of my old iPhone. I have the 5, I want to change it for the iPhone 6s

samanta bonvehi | Dec 25, 2018
Simeaocamilo | Dec 26, 2018

I'm not sure if it changes

What is the charge to get an iPhone checked when its malfunctioning?

All Bout Ari | Dec 25, 2018
Atu Man | Dec 26, 2018

Really helpful staff

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I have an ipad mini 3 that fell in the bathtub for over 2 minutes about 2 weeks ago. I tried putting it in rice but no good. can this iPad be fixed???

Julia Robertson | Dec 25, 2018
Rick Glowe | Dec 26, 2018

U have yo call them directly. They will likely tell u to replace it and offer a small discount. Good luck. Try fixit placrs in town.

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Schedule for education?

Irene Kim | Dec 25, 2018
Greg Foran | Dec 26, 2018

You can view classes such as Apple Camp on their website.

good evening. how much is the iphone 7 ???

tono a | Dec 25, 2018
Rick Glowe | Dec 26, 2018

Call them directly. Check their web store for pricing. GL

How much do you guys charge to unlock a disabled phone

Yesenia Barberena | Dec 25, 2018
Omar Budhoo | Dec 26, 2018

It depend on weather the phone is in your name or some one else because if in some els apple will not open it it has to be the owner of and some they will open it for free, apple have a habit of working on there name brand product with-out apple care..now if the phone is in your name

Do you have workshops for using the keynote program? Can I use the keynote on a pc after making it on a mac?

Suzi Click | Dec 25, 2018
Greg Foran | Dec 26, 2018

Best to call the store for this question.

appointment at genius bar

Harold Huttas | Dec 25, 2018
vilas kudtarkar | Dec 26, 2018

Yes

Does replacing the iphone battery really speed up the phone?

debbie kirkland | Dec 25, 2018
LBysshe' Peterson | Dec 26, 2018

I don't know. Haven't replaced mine yet.

how I can make an appointment to repaire my ipone 8 plus

Olena NNNNNN | Dec 25, 2018
Key Media | Dec 26, 2018

Through call center

do you have an I phone x for pick up today

Purificacion F. Tumbaga, MD | Dec 25, 2018
Miriam Leon | Dec 26, 2018

I am not really sure if you can pick up the device today due to the fact that it is probably closed for new year's day. But I strongly suggest that you call them at the phone number listed here on this map to see if they opened today or go to this facility tomorrow in person and ask someone at the front counter. Good luck!

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Hi my iPad turns off like every 30 minutes saying it has no charge but it does what I do

David Pinzon | Dec 25, 2018
Moshe | Dec 26, 2018

This section is not Apple support. This is part of Google Maps. If you need help with your Apple device you need to either call their customer support or make an appointment on their website to visit the genius bar for assistance. Good luck.

Is possible to buy iphone x in store?

Gabriele Prese | Dec 25, 2017
Miriam Leon | Dec 26, 2017

Yes, it is possible but you need to go over there personally or go to their website to see if they have it in stock.

Is there iPhone X for walk-in?

Morena Ponte | Dec 25, 2017
Bernardo Ruas | Dec 26, 2017

You can check online before going to the store. Visit the Apple Store page.

A desired article is taken care of and with a good service you will have it in your hands as soon as this service is 100% safe Kua Kua

JC EL PATITO FEO KUA KUA | Dec 25, 2017
Miriam Leon | Dec 26, 2017

Call them by phone and make an appointment to help them. Or go to the website for more information.

How much does the hearing aid cost for cell ..

Edgar Aguirre | Dec 25, 2017
Miriam Leon | Dec 26, 2017

The truth is not to tell you but I suggest you call the number of this place to ask them or go to the store personally to look at the prices.

What is the price for screen protector

Ng | Dec 25, 2017
jorge ricardo cruz | Dec 26, 2017

Hello...you need to call Apple direct. Grateful JR😎

Do they have a large size mouse pad gamer? Price?

Clara Isabel Gigena | Dec 25, 2017
Miriam Leon | Dec 26, 2017

Call the store or fence personally for someone to help you.

I have iPhone 6 Plus I can’t hear any sound

Ty Mispenas | Dec 25, 2017
Hitesh Raj Bhagat | Dec 26, 2017

Have you tried turning it off and then on again :) ? (Seriously, try it). If that doesn't work, you need to take it into the store for service.

Can I make appt for Apple store.

Betty Candler | Dec 25, 2017
rock delgado | Dec 26, 2017

yes tomorrow morning 10 am

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