Apple Century City

Category: Electronics store in Los Angeles, California

Address: 10250 Santa Monica Blvd, Los Angeles, CA 90067, USA

Phone: +14242044290

Opening hours

Sunday: 11AM–8PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Mich L

Aug 13, 2022

David was really exceptional and awesome :D !! He troubleshooted the battery issue with my iPhone right away and pinpointed that the reason why my iPhone battery health was 95%, but was performing so poorly, was due to the fact that my auto lock under my settings was not set to 2 minutes or less. That was the main reason why my battery was draining so fast. In contrast, when I had brought my iPhone last Friday to Best Buy in Culver City, the tech consultant could not pinpoint this, and told me that I would still have to visit an Apple store to look into this. Clearly though, David at the Westfield Century City Apple store showed me my battery health screen, pointed out the graphics that showed when my phone was at its peak performance, when it was being charged, etc. He went WAY above what the tech consultant at Best Buy did! After David adjusted the settings on my iPhone so that the auto lock was set on just 2 minutes, he told me I should be able to see a significant difference starting that very evening. And he was absolutely right! My iPhone battery didn’t drain as fast and I didn’t have to charge it as much! Thanks a million, David :D !! A lot of customers have said online that this store is really busy, and some of them expressed disappointment that they were not helped in a timely manner. It's a given that if you come in the evenings or on the weekends, it's always going to be busy because that's when the majority of customers are already off. For my recent Genius Bar appointment with David at this Apple location, I had to make this ahead of time. I can't just walk in and expect an Apple associate to promptly help me. That's just the way it is in densely populated and crowded cities like Los Angeles! If you can make an appointment on weekdays during the daytime before the majority of people get off from work and flock over, you can definitely be helped without having to fight the usual crowds!

D W

Jun 23, 2022

0 star is I can. Rude staff, with all the privilege working at Apple and doing nothing to help customers. Some staff ALWAYS try to stop dropping in by claiming there is no availability (sometimes it is not true). Their dropping in policy always depends on which staff you are talking with. And this happens a lot!! A most typical story is when the time that I heard from an Apple staff: “due to COVID, you can only look our products through the window and there is no way that you can enter the store without a reservation”. But next second, his colleague let me come into the store and helped me touch and look at Apple’s valuable and vulnerable products.

Sam P'h

Jun 12, 2022

OK, granted we went on a Saturday afternoon in November, but it still should not have taken over 3 hours to buy new phones. It didn't help that one of the people that helped us was a newbie and now that I think of it, it didn't help that we were passed around to about 4 people. To make things worse, an instantaneous change of providers wasn't possible for one of us (me). They said that it took two days and I got frustrated (and anxious) and went back to my old provider. This triggered a charge for the full price of my phone though my husband's provider so I had to shell out over $1K. Again, it seemed that no one really knew what they were doing. Next time we'll either go to the provider's store - or even the Beverly Center store. It's never crowded like Century City.

Eli's IT Strem

May 27, 2022

Took my iPhone for Battery replacement. After around 3 hours they told me that they couldn’t open the phone since the bottom screws were stripped. No one had ever opened or try to open the screws before. I took the phone back home and with a $1 pentalobe screwdriver was able to open the screw. Next day I took it there and have to wait additional 2 hours for the repair. No customer service. No care about customers’ time and concern. The apple we see is no longer the apple with great customer satisfaction.

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Questions & Answers

how do i make an appointment

M Ostrow | Sep 1, 2018
Laura Dwoskin | Sep 1, 2018

how do I make an appointment? I need to have my password changed. What time tomorrow?

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Can I visit and see the product in person?

Jennie S | Aug 31, 2021
Patricia Nakano | Aug 31, 2021

Are you accepting reservations to visit the store to make purchase?

How do I set up an appointment to have Apple in Century City to look at my computer

Samantha Faulkner | Aug 31, 2020
Jojopahmaria Nsoroma | Aug 31, 2020

I had to go online to Apple to find the store and make the appointment. I live in Los Angeles County.

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How to make an appointment with the g

Carol Hayman | Aug 10, 2022
Hashim Khan | Aug 17, 2022

I think better to call the store cause they have different procedure from store to store

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i need an appt to look at phones and ipads..

linda berghoff | Aug 31, 2021
famousaj1 | Aug 31, 2021

Go online to Apple.com and search for the store you want. Then make reservation from there.

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i-phone prices 8

antonio parisi | Aug 31, 2020
JOSE APARICIO | Aug 31, 2020

T - MOBILE HAS CHEAPER TOO

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How do I make an appointment at the Genius Bar for tomorrow

Randy Medall | Aug 31, 2020
Leonard Kram | Oct 5, 2021

I need to have my iPhone repaired because I cannot hear well when on the phone

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do I need an appointment

Rita Koch | Sep 1, 2019
forest beach | Sep 1, 2019

It depends on your phone problem if it's complicated yes if not they'll fix your problem right away there.

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Hi -- I have been having many issues with my Iphone 8+ and need to have it looked at - is there an appointment available today at 7p?

Maureen Rounds | Sep 1, 2018
Sahid Hassan | Sep 1, 2019

No

When is the next I watch workshop at the Century City location?

Allison Arnold | Sep 1, 2018
Naomi Ellison | Sep 1, 2018

No not helpful

How do I make an appointment to learn my apple watch

harlene | Jul 2, 2022
Shadow Services | Jul 2, 2022

Not sure but I see people jut walking in

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I would like to order customised MacBook Pro online, and then come to this stope and pay on cash, how can I do it?

Eva Vasilyeva | May 3, 2022
Daniel Odom | May 3, 2022

I would call or chat a online apple support person. Just go online. But ive never heard of this option. Normally, to get a order started , you have to make the purchase. Or! Buy a prepaid credit card from a supermarket and make the purchase online and go pickup your product.

My name is vishal and i am from India, actually I lost my apple iPhone 6s bill and my aunt purchased that phone from los Angeles and now she is also no more....so can anyone help me out to find out the bill from the store of los angels

Vishal Agarwal | Oct 5, 2021
Daniel Soo | Oct 5, 2021

Bring your iphone to the same store where your aunt bought it, they should be able to track that down for you

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do i need an appointment to repair my laptop

Jane Tran | Aug 31, 2021
Fred Mariscal | Aug 31, 2021

It's best to make an appointment but you can walk in

I want to get my Mac Air repaired. Can I bring it to the Apple Store in Century City? Do I need an appointment?

Gloria Gonick | Aug 31, 2021
Luke Dixon | Aug 31, 2021

You need to just make a quick appointment online, then go to your Store after. It's pretty easy....

canI make an appt to get my MacBook Pro fixed?

J Dana Donovan | Aug 31, 2021
Mohammad AlHanbali | Aug 31, 2021

Yes

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Want an appointment Century City story December 19 to replace my defective iPod. How?

Steven Hammer | Aug 31, 2021
Mohammad AlHanbali | Aug 31, 2021

Through the website..choose the location

how can i make a appointment

massi2103 | Aug 31, 2021
Ronald Cook | Aug 31, 2021

Just call

I would like to make an appointment for my laptop , I can access quick book anymore .Thank you century city store is close to my home I can pay for the services

Yvan Valentin | Aug 31, 2021
Mo G | Aug 31, 2021

You would have to go up there to get trouble shooting services

Do I need to make an appointment to come in the store?

Patsy Addy | Aug 31, 2021
Melody Cortez | Aug 31, 2021

Do you do repairs

Do I need an appointment to by watch

Mario Rosenberg | Aug 31, 2021
Alpha “HaJeLa gadfly” Bah | Aug 31, 2021

Yes you do and they are very easy to make one. Showing up without one isn't advised but the Apple Store Staff are pretty good about helping getting you in to make a purchase

Hi there, How can I make an appointment in century city location?

Ehsan Rofogar | Aug 31, 2020
Sheldon Linderman | Aug 31, 2020

Yes. You can and you should.

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is it tax free if the Apple product is going out of the USA. thanks

Slimane Messaoui | Aug 31, 2020
ADM Group | Aug 31, 2020

No

Is there someone in the store who can help bring my large iMac in from my car in the garage?

Stephanie Geller | Aug 31, 2020
Mark Greydanus | Aug 31, 2020

Ghost busters.

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how to reactivee my tablet

Corine Chouzenoux | Sep 1, 2019
Michael Mahger. | Sep 1, 2019

please call Apple care or visit the Apple website: (800) MY-APPLE (800-692-7753)

how do I Mae a genius

Steve Penchina | Sep 1, 2019
Michael Mahger. | Sep 1, 2019

Visit Apple Support or the Apple Support app. Select the device you want to fix. Select a category that your issue falls under. Select a topic. Click on Bring in for Repair. Enter your Apple ID and password. Select a location.

How do I make a Genius Bar appt.?

Steve Penchina | Sep 1, 2019
Lise Addison | Sep 1, 2019

Call tge store or apple support

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Can I make an appointment for today ?

Judy Cohen | Sep 1, 2019
Lise Addison | Sep 1, 2019

Please call the store directly for that information

How do I make an inperson appointment?

Harriett Bay | Sep 1, 2019
Moshe Kashani | Sep 1, 2019

You can go to the store druing normal business hours and ask person by the door with an iPad to make you an appointment, or you can do it through the apple Support app available on the app store. You can also do it online but that way keeps changing and is a little complicated, best to Google it.

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I need to replace stolen iphone. It is insured. Who do I talk to and where do I go?

Michael Brickman | Sep 1, 2019
Lise Addison | Sep 1, 2019

You might start with both customer service at the store as well as your cell phone provider.

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I have 16 GB of memory on my iPhone 6Splus of which the system has taken 13.11 GB of it. Is that normal? What can I do to free up some of that memory? Thanks

Mansoureh Alerassool | Sep 1, 2019
Lise Addison | Sep 1, 2019

I cant answer that. Pleade call Apple directly and ask one of their tech's.

How much will Apple Pay for iPhone 7 turn in

jennifer roth | Sep 1, 2019
Lise Addison | Sep 1, 2019

It all depends. Take it in or call.

how do I schedule a genius bar appt?

David Gordon | Sep 1, 2019
Lise Addison | Sep 1, 2019

On the website

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Do I need an appointment to have memory added to my Mac Book Air?

Andrea Rose | Sep 1, 2019
Joe Edward | Sep 1, 2019

Appointments are recommended. Otherwise, there will be a wait. Could be a long one.

I can not get my Apple ID to register what do I do

Yasmin Lopez | Sep 1, 2019
Joe Edward | Sep 1, 2019

Have a stiff drink and switch to Android to save yourself hours of angst.

at which time is my appointment at the genius bar today Jan 25, 2019?

Szabolcs Atzel | Sep 1, 2019
Joel Lemus | Sep 1, 2019

Uhh probably check your email for a confirmation. No one but you and the Apple store knows this information

Do you have airpods?

Rubén Orozco | Sep 1, 2019
Joseph Frye | Sep 1, 2019

Yup

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can I change my appointment on Tuesday November 13 from 3 p.m. to 1 p.m. or earlier?

fotowriter | Sep 1, 2019
el metaforas | Sep 1, 2019

Sure

How do I run a virus scan

Carol Morra | Sep 1, 2019
Shane M | Sep 1, 2019

On what?

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do you sell Libby device for reading books

Ruthellen Barnudy | Sep 1, 2019
Shane M | Sep 1, 2019

You need to contact Apple

can I have an appointment for today, ca 430pm at the Apple store in century city to fix issues with my I-Phone

Helga frehe | Sep 1, 2019
Nadia Amin | Sep 1, 2019

Call he Apple genius desk and they will provide you with the available times

My phone seems to be acting up, goes to "low Battery" after maybe an hour or so without heavy usage. How can I tell if it is my battery or too many "push" messages?

Arthur Lewis | Sep 1, 2018
Ben “Ben” Neydavood | Sep 1, 2018

Go to the store. They can check your phone and give you the result.

How to make an appointment

Cheryl Williams | Sep 1, 2018
Diego Cruz | Sep 1, 2018

Come on by and we'll tell you.

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I need a reservation

Charlotte Schwartz | Sep 1, 2018
Marek Szaniawski | Sep 1, 2018

Yes, reservation will be helpful.

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do i need to make an appointment to get my phone fixed this morning or just come in? the phone just quit working?

jerry rothstein | Sep 1, 2018
Marek Szaniawski | Sep 1, 2018

Make an appointment

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how do I make appointment at store on line?

J S | Sep 1, 2018
Ben “Ben” Neydavood | Sep 1, 2018

You can walking to this store and make appointment. One of the people with red shirt can help you make appointment in the store.

what time does the store open

RENA HOROWITZ | Sep 1, 2018
Ben “Ben” Neydavood | Sep 1, 2018

When the mall opens. I believe 10 AM. Check for Century City Mall Schedule.

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genius bar appt

Alan Shaterian | Sep 1, 2018
Diego Cruz | Sep 1, 2018

Yes just call them to make one.

does Apple offer a trade-in program for old Apples vs new units?

Bob Margolis | Sep 1, 2018
Steve B | Sep 1, 2018

Please call the store for an answer.

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can I bring my iPhone in with some questions. I have to store by 1:30.

Janice Smithwick | Sep 1, 2018
Marcelo Waisman | Sep 1, 2018

Just come, someone will surely help you

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Westfield Mall...how to get a battery replacement

Steve Carbone | Sep 1, 2018
Steve B | Sep 1, 2018

Got to go to an Apple store

how do you set up a genius bar reservation

Joy Hueckstaedt | Sep 1, 2018
Dale Weiss | Sep 1, 2018

I would like to make an appointment today for a problem with my ipad

how do I make an appointment?

A Google User | Sep 1, 2018
Marcelo Waisman | Sep 1, 2018

You call the store

I would like to make an appointment for this wednesday

Kathryn Belton | Sep 1, 2018
Marcelo Waisman | Sep 1, 2018

Got it

Ipad for a 96-year old - cannot open it. want to make Genius Bar appt for thursday Jan 18 at 2:00 or???? How to make appt?

Ellen Greenberg | Sep 1, 2018
larry | Sep 1, 2018

Call Apple tech support and say you need urgent asap help, and they can usually call the store and get you in and make sure you get your time in there and person of manager of the store..good luck

Is IPhone X available in this store..

abhishek bindra | Sep 1, 2018
Jose Fuentes | Sep 1, 2018

Thats an inventory question, best thing is to call them directly.

How do I set up a Genius Bar appointment?

Grant Sawyer | Sep 1, 2018
caroline tse | Sep 1, 2018

Online on the Apple website.

I just got a pop up window on my iphone 6 saying my iphone is damaged by 4 viruses with instructions to do something with applelock. Is this bogus? Thanks before I do anything.

Holgie Forrester | Sep 1, 2017
American Riviera Tours | Sep 1, 2017

Good chance that this is bogus. Don't click on anything. Try to get rid of popup. Continue with your life.

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