You need to reset the new phone to factory settings. This will remove your data and settings from it and return it to the condition it was in when you bought it. This can be done using just the phones hand set. THEN For the best chance of success you need to take your husband's old phone and synchronize it to iTunes on the pc or Mac hes uses. This will require you to bring the OS to the latest version first if your hubby hasn't already done that. iTunes will tell you if this needs to be done and prompt you accordingly. Once that is done you will take the new phone and connect it to the same iTunes (the same computer you synchronized the old phone to) . Once connected and iTunes has establish communication with the new phone it will ask you if you wish to set up the phone as new or restore the phone. You wish to restore it. Follow the directions and prompts. This process could take one to two hours so please be careful so you don't find yourself doing repetitive tasks. Enjoy.
Call the phone number for this facility and try to schedule an appointment for Tuesday because you already know that they might close on Sunday and Monday due to the holiday. Don't forget to take your receipts of purchase because the technicians might need both of your passwords to help you guys to solve this complicated issue.
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