WoodSpring Suites Dallas Rockwall

Tori McLemore

This was by far the worst place I have ever stayed! First off, the pictures are not accurate on the website. I was incredibly shocked and disappointed in the room conditions. The blinds where tore up and no curtains on the windows. The room smelled of mildew and was poorly taken care of. The bed was just slightly bigger than a twin and was super uncomfortable. Now for the hotel…. All night long there were people screaming up and won the hallways! People fighting and throwing things against the walls. Extremely unsafe environment. People hanging out outside all hours of the night screaming and drinking. Then, we left to go have breakfast at 8:30am, when we returned at 10:15am, the cleaning lady was in our room! I asked her what she was doing since check out is at 11 and she didn’t speak English. She threw all of our cloths away in the trash and we had to dig through a trash bad half full of liquid to retrieve them! The front desk person even told me it’s unsafe at night and they would not recommend this place to ANYONE. All I can say is lessened learned, and hopefully if you can avoid this place then you won’t have the same terrible experience I did. I will never return, I would rather sleep in my truck.

J Q

Place was a nightmare. Elevator that takes forever to get up and down floors. A office that is open for certain times and rude customer service.. No wash cloths, and granted it has kitchenettes but you have to buy their dishes?! Really.. My point is if your looking for drugs and rude people. This place is for you.. Two thumbs down!

Billy Pennington

HORRIBLE EXPERIENCE!!!!!! *Very inconsiderate, nonchalant front desk representative *Air conditioner didn't work *Bummed refrigerator *No soap ***Think I was put in a room that wasn't supposed to be made available for occupancy! I immediately went to inform the front desk representative about the warm room and he was VERY nonchalant. ( clearly I was bothersome to him). He started making excuses that proved to be invalid. He suggested the unit hadn't had time to cool the room since I had just turned it on. The unit was on when I entered the room. He suggested holding the button down, that was ineffective. He stated he couldn't leave his desk, he didn't know anything about the units, and they were to get new units on Monday. He informed me that he wasn't from that area, but from the Arlington area and he was called in to help due to staffing shortages. I had to go back to the front desk for soap and he questioned me as if I were being dishonest about there being no soap. When I discovered the refrigerator didn't work, I didn't bother going back up to the desk. At this point it seemed useless and a waste of my time to report any further findings to the representative. However, I had requested a refund once he made it clear he couldn't resolve my issue with the non-working airconditioning. I was denied a refund because the GM wouldn't be back until Monday to approve it, but he said he would write up a complaint on my ticket. After tossing and turning for a few hour, my child and I left around 2AM. No one was available at the front desk at this time. ***I wouldn't recommend this facility based on the POOR CUSTOMER SERVICE alone, not to mention ineffective equipment and inadequate supplies. ***Advise you do a walk through, if possible, before making a payment to occupy a room.

Elijah Hall

So grateful for this place. My husband & I needed a place to stay for a nice period of time with two little ones. This extended stay offers a one bedroom suite for $400 a week totaling $1600 a monthly unlimited cable, wifi, water, etc. This was exactly what we needed being that our credit isn't the best at the moment & we fell on hard times. So happy they're no bugs. So grateful