Mazda of Seattle

Randal Tanabe

We had to make a reservation to bring in the car for a new fob/key made ($450.00). We also had the liftgate lifters replaced to comply with the recall. We were told that it would take an hour and a half. I thought well things have changed with the service department at the dealership. When I brought the car in they told me three hours. Better to just drop the car off in the morning things have not really changed in the service department.

Brandon Siegel

Didn't have a specific problem with them, but this place is a shadow of its former self. Previously I was a regular Mazda service customer with University Mazda. After changing hands, Lee Johnson Mazda offers far less value for far more money. I will seek out another Mazda dealership next time. 1. The cost of regular maintenance is almost double what it was previously, but I get that there was a pandemic and everything is expensive now. Just a heads up. They also offer no online coupons - again not surprised, just another way it's gotten more expensive. 2. They now charge a 3% fee to use a credit card, which I get for small mom and pop restaurants operating on razor-thin margins, but come on you're not even a mom and pop mechanic, you're a car dealership, and service bills run $100s to $1000s of dollars - that adds up! 3. They don't wash your car anymore, due to staffing shortages. Again, understandable, but it's another perk gone. 4. They didn't seem to have any of my previous records of service done by University Mazda, which was one reason I kept returning to the same location. 5. While waiting for service I wanted to see what new a few new Mazda vehicles were like, as I'm considering trading my current one in. There was no one there. For the entire hour or more that I waited in the dealership area for my service to be done, not a single person was present to talk to me. I watched another lady walk in from the street, look around puzzled for a while, and then leave. Seems like their sales team might just be gone, or at least extremely short staffed - which is odd, considering that both demand & prices for vehicles right now are sky-high. 6. If you are looking to buy a car, the few they had available to look at outside on the lot all seemed to have an "economy adjustment" of about +10% added to MSRP, so I assume that means if you want to buy a car for anything close to MSRP, you'd probably need to shop elsewhere. Unfortunately there was no one there I could ask about it.

Sarah Arvey

Mazda of Seattle has excellent customer service and provides great maintenance! I’ve been going to them for over 10 years and have yet to be unimpressed. They provide helpful feedback, videos of your repairs to keep you updated, and good recommendations to ensure your car gets exactly what it needs. Thanks Mazda!

Rachel Elana

I highly recommend Mazda of Seattle for your next car purchase. We worked with Ken and not only was he friendly and welcoming, but he was also very knowledgeable and able to answer all of our questions. The experience was very smooth from when we made the appointment with Michael, to looking at multiple cars and doing multiple test drives with Ken to the financing and all the way to the final deal. We never felt pressured and we were treated with respect, which, unfortunately, is not the case at every dealership. I'm walking away feeling good and happy in my new car.