Georgia’s Own Credit Union

Reba Thornton

Went to the bank on my lunch break. (30min) Pulled up with one car ahead of me. Waited 15min. Car ahead of me leaves, I pulled up to the teller. Sent in a check written on that bank and my ID. Waited another 5min. Lady comes over the system. Hello, do you have an account with us? I replied, no ma'am, and I know about the $5 charge to cash the check because i don't have an acct with you all. Also, I've been waiting for more than 15min, you haven't started on it yet? She replied, I was researching to see if you had an account with us. My thoughts, why didn't you just ask? Anyways, she then proceeds to ask for another form of ID? To which I replied, I sent my license to you. She states, yes but we have to have two forms of ID. Me: To cash a check, written on your bank? Just send my check and ID back and I'll go to my own bank. I stopped at Georgia's Own because the check was written on that bank and it was closer than my own bank and given I only get 30 min to grab food and be back at work, figured it would be quicker. Boy, I was so wrong! Dissatisfied to say the least!

Carla Quillen

Been with united frist over 25yrs.never ever have i had trouble getting into my acct.now once again saying to many attempt locked me out.ill be going to a new bank...

Molly Crawford

After a recent merger, was sent new debit cards. Tried to activate the cards and the system wasn’t working. After trying multiple times, I called the branch. After being on hold for 23 minutes, I explained the situation to the person that answered the phone. I was told that there were a lot of issues with the merger and asked if I would like to be transferred to card services. I agreed thinking that this would be an actual person who could activate the debit cards. No, it was the same number that was not working. Called back again and after being on hold for over another 20 minutes, the person said they would transfer me to an actual person that could help. On hold again for a long time and call disconnected. Not happy with this credit union on day one. I understand that there will be issues when a merger takes place but something this small should not be an issue. If this bank can’t handle this small issue, makes me doubt their ability.

Shelbi Kramer

Samantha is by far the BEST United First employee I’ve ever spoke with. The epitome of professionalism and great customer service.