T-Mobile

Edwin Correa Jr.

Katie from T-Mobile is the best! Awesome customer service and support!!!

Curtis Dady

The staff there are very helpful and always willing to answer all of My questions regarding optimizing my Android phone and making best use and best practices with the settings. I have been a long time customer of T-Mobile and have found them to be the best with regards to customer service.

Jesse Tanner

Amazing experience I just got my new Galaxy Z fold three and Jerry Wong was the best associate ever he helped me out add a new line and help me do everything and even stay late just to make sure everything was perfect on my account if anybody needs any help I would suggest you go to him he is the best in the entire state of Washington super amazing!!!!!!!

Charlie B.

I only lasted 2 months with T-Mobile. The first problem was that they charged me $120 per month (on a $70/month plan) because they listed me as having 2 active lines. I only have 1 line--the one I brought over from my previous carrier, that T-Mobile helped me transfer themselves. The problem was that, for whatever reason, they never deactivated the original line the sim card came with. Why? Welll... I never used it. Still, I was charged an additional $50 a month for it. The second problem was that they wanted to set my monthly bill to $83.99. I explicitly asked, and was told, my bill would be $70 a month with all taxes and fees, PLUS basic Netflix included (I just would need to pay the difference between Netflix's Basic and Standard plans.) My monthly bill would then be $75. My account page on their website even reflected this. But still, it wanted to set my monthly bill at $84. It would not give me any line items as to why the additional $9. So I called support and they said "Netflix On Us" is actually an $8.99 additional charge. How exactly is that "on you" if I'm paying for it? Then I was told, Netflix is not free unless I had 2 lines. Is this why the original line wasn't deactivated? Because someone thought "He can have free Netflix for $50 a month!" and didn't think maybe I wouldn't have agreed to that? Yeah, no thanks. I honestly would never had signed up with T-Mobile had I known of the conditions later described to me. Reply to response: There's really no point. I spent hours on the phone with T-Mobile support (chat and by voice) and no solution other than refunding me the overcharge was offered. But I simply would not have started using T-Mobile if I had known the actual monthly charge.