Performance Automotive & Detail

Patrick Taggart

I fully recommend Performance Automotive & Detail for both their friendliness, helpfulness and patience, as well as their technical skills in diagnosing and carrying out appropriate repairs to my vehicle. If you call in and they tell you they're able to take a look at your car, CHOOSE THESE GUYS! It's a very rare mix of impeccable customer service as well as care and attention to your vehicle which is hard to find anywhere else. I went to Jason (the owner and the only one who answers the phones) at Performance Auto because my car was allowing water to get in and sit, causing a mold problem. It turns out my car had multiple clogged drains in multiple different areas, and they ended up working on my car a few times over the last few months. They were persistent in isolating the cause of the issue, and they ended up disassembling the cowling as well as removing the interior carpet to isolate the issues. This is a testament to their continuing customer service, and it's obvious Jason cares about his client's long-term satisfaction. Even though my car was a rusty econobox from the late 90s, the techs didn't cut any corners and kept digging (literally) until all the drains were cleared. Of course, Jason is very friendly and most importantly has a lot of patience, willing to explain the issue in detail without making you feel like you need to rush off the phone. This is despite knowing that demand for auto work is at an all-time high and every minute of his time is at a premium. Lastly, the price for work here is VERY fair. I'm not sure if they charge a strict per-labour-hour or if they are more flexible in their rates (I'm leaning towards the latter), but the amount I ended up paying felt totally reasonable based on the amount of time they had my car and the work involved (disassembling hard-to-reach cowling, removing cold-welded rusty windshield wiper arms, tearing out carpeting, etc). I could tell Jason is focused on generating repeat customers, and his attitude + pricing reflects this completely. Conclusion: If you can get an appointment here, choose them! Great rates (not sure you'll find anyone who can undercut them), very good customer service and a lot of attention and care

Jiang Lan

Jason and people at Performance Auto are great professionals as well as great people. They do top notch job, and they are trustworthy and compassionate human beings. They not only have fixed my car problems, they have also brightened my day and warmed my heart. My backup camera stopped working after an annual maintenance at the Mercedes dealership in Seattle. The service rep refuse to check the setup and told me it couldn’t be related to the maintenance. He quoted me 270 for diagnosing and wouldn’t give me a price for replacing the camera or tell me how long it might take. Disappointed, I went to Jason at Performance Auto. I got an appointment quickly, greeted by Jason warmly, and a few minutes later after he took my key, he walked in with a big smile, “You are all set.” He was dangling the key in his hand. I couldn’t believe it. He told me it was a setup issue. During the maintenance, the dealership guy must have reset the vehicle but didn’t setup my backup camera. He didn’t charge me ANYTHING! I felt I have received a wonderful holiday gift from him.

Lupita Sandoval

Do not bring your car here if you own a Volkswagen. I had to bring my Jetta in 3 times for repairs in the span of about 6 weeks, twice for the same exact issue- the same problem persisted. I later took my car to the VW dealership and I came to find out that Performance Automotive & Detail didn’t even fully repair the issue that they “worked on” twice. I was severely overcharged and replacements were done with the incorrect parts. I left feeling unsafe driving my own car and lacking trust in this local business.

Ken LaFonte

My battery was dying and Performance got me right in. Diagnosed the problem and got a new battery in fast. They had to remove several pieces to get to the battery and expertly got it and running. They had to realign the wipers which they took the time to make sure they were right. Great local repair shop and I will use the again. Highly recommend