Enterprise Rent-A-Car

Steven Bartnicki

Reserved a car from out of town. When I got there they told me I needed a credit card not a debit card in my name since I’m from another state, when I reserved they never mentioned that. So you lost my business and I went to Avis down the street. It was a little more but was worth it. You’ll never see my business .

SMOOTH Playa

The customer service is solid to a point where i could say 'textbook' but i was ready to go to another site and take my business elsewhere. Why? After dropping off my car I was frustrated with a situation and initially got no assistance. Eventually Kevin Torres and Lauren went out of their way to help. I was more than grateful for them. They could have easily given me a 'textbook answer' which translated to me as 'yeah. That is not in our manual so you are on your own'. The other STAR of the site was Justin. The way that he interacts with the customers is very personable and makes one WANT to return to the site. THANK YOU JUSTIN , KEVIN TORRES and LAUREN for being the REAL MODEL OF PROFESSIONALISM!!!

AZNY

The booking, pick up and drop off process was smooth and uneventful. Staff were helpful and prompt and there was no hard up sell for optional insurance and other services. The actual cost was the same as the estimate - not hidden charges etc. The online experience for reservations is intuitive and well integrated with the local store (we needed the rate changed and the local store was able to do it quickly). I deducted one star because the car wasn’t as clean as I expected it to be - the windows were a little dirty inside and out and some spots were unclean. I took it to a local car wash after pick up. Overall, would rent from them again.

DT RAM1500

Absolutely horrible! Enterprise, especially this location have turned into thieves. I used to rent often from this location and had no issues. Any time there had been an issue it was immediately taken care of. I rented a minivan on Friday evening to take a family trip to PA. I drove the van home parked it and started to load it up. When I started the van I saw all the lights you see on the instrument panel. At that time the location had been closed. We had to leave since we had reservations so we had to take 2 cars. I tried calling numerous times Saturday to inform them of the situation but could never get through to a manager, or got the run around saying oh they will call back. I even tried calling on Monday when it was due back. Come Monday evening I was supposed to return the car around 530. After arriving back I tried starting the van and it would immediately shut off. I finally got it running and drove it straight to the location. It was after hours so they were closed so I just dropped the keys off. To my surprise the next day they had already charged me an extra day on top of the rental price. I finally got through to someone and John tells me there is nothing we can do. It is cut and dry. So you are telling me I paid for a car I couldn't use, and on top of that they charge me an extra day? Literally crooks here. I attached my rental agreement and the cluster pic to show that I am not lying when I say I only drove 4 miles. Long Island is not that big of an area, and I will make sure whoever I speak to hears about my experience with Enterprise. STAY AWAY!