The Home Depot

John Waters

1.They don't pick up the phone. 2. They don't know where anything is without a phone to help them. 3. They have cameras everywhere that beep at you and make you feel like your at Walmart. 4. Employees are more then happy to tell you that the training there does not happen. 5. Thanks for nothing over the years Home depot.

Samantha Landes

Really appreciate the help we received from Dennis in plumbing. After running around town we were having a hard and frustrating time finding what we needed. He was quick to notice us needing help, and took the time to find and make sure we got all we came in for. He was alone in the department and was very attentive to everyone else who was waiting insuring he knew they were there. So nice to have service like that!

Anthony H

This is the first negative review I have written. I like to praise people for doing a good job. However, I feel like this is something more people should be aware of before they waste their time and money with Home Depot. My wife and I purchased almost $20,000 in new counter tops and appliances from Home Depot three weeks ago. We opted to have it delivered and installed. While at the store, Home Depot told us they could not install the stove top or fan we purchased above the stove, we agreed to purchase and either install ourselves or hire someone to do it for us. We also purchased a dishwasher and fridge to replace our broken and outdated ones. After waiting three weeks, the contractors they hired informed us that policy states they are unable to install the dishwasher (pictured) because of the angle in relation to the sink. I asked the contractor why this was the case? He explained, Home Depot is in fear of the dishwasher leaking and causing damage. What I heard them say was, Home Depot does not stand by their work or hire the caliber of personnel they can trust to do a good job. This is unsatisfactory!!! After an hour of waiting and talking with the contractors they hired, we viewed the fridge and dishwasher to be delivered once they were removed from the truck and ready to be brought in the house. The dishwasher was leaking oil and warped, and the fridge was warped and in disrepair. If you weren't aware, Home Depot has a policy that they will not pick up delivered items after 48 hours. They wanted to deliver our other items, knowing that most likely the broken items would not be discovered in the required time because the contractors they hired could not install them. Why are we paying so much from them to not do their job?? I can't believe they would try and deliver broken items and then not install them as agreed. We are going to cancel our order first thing in the morning. In addition to all of this, they DO NOT accept military discount on appliances. Buyer beware! Update 10 May 2022: We have been to Home Depot four times and called numerous times to cancel our order. Our order still has not been refunded. We were told four days ago to come back in for a fifth time with our debit card so they could refund our order. Despite all of our efforts the order has not been fully canceled or refunded. When we called, we remained polite, despite the rude behavior of the woman we talked to. They told us to call back in a few days to see if our cancellation went through. I have been canceling this order over and over again for weeks. I don’t understand why this is so difficult. Cancel the order and refund our money so we can buy these appliances somewhere else.

Nichole Mccoy

Ciera at customer service was horrible. As a manager I approach people professionally. After I asked her about my order she rolled her eyes asked for "order number" "name" "ID" never making eye contact as I sat waiting for my order 30+ minutes for a 4x6 piece if wood. I watched her interact with a few customers. One elderly gentleman wanting to by his credit card bill and as he talked AT him and rolled her eyes with every question he asked she walked away while he was talking to her and left him in mid sentence. Never asking me can I have your order number do you have your ID do you know the name or the order form. No hello just order number, name, ID those are the 3 words she said to me. This lady should NOT be working any customer service job.