Lowe's Home Improvement

David DeLorenzo

Walking into the store yesterday and in the area just after customer service, near the check out area, I asked a female associate to please point me to the area where I would find Flex Seal products. She scowled and abruptly replied, “I am off the clock.” She kept walking by me, never to be seen again. She had white hair, about 5 feet tall, slender build and was probably between 65 and 75 years of age. I was shocked!!! Then, I went up to three associates gathered in Paint and they couldn’t have been nicer. The rest of the visit and purchase went well. Please remind associates of responsibilities to customer service and, in the service and retail industries, they are “on stage” until being out of contact with the customers. Even in public and, if wearing the uniform or smock with the brand of the organization, they represent the brand, the organization and their own character.

Dean Schove

Had to order a new battery charger for our hedge trimmer. It came in three (3) days later and works like a charm. Bushes look better now.

Lance Rose

The store is what you expect of a home improvement store...except the customer service is atrocious. Promised calls back & refunds that never come to fruition, so you give up trying to hold them accountable, due to the hassle.

fmbighair

Robert in lawnmowers was amazingly educated and personable in his assistance with the electric lawnmowers. He actually owns the mower I purchased so that was the best review, even better than online. His manager Patrick also went above and beyond!