Hertz

Dien “Kazma” Ha

Nick was awesome, amazing speed and process. Loved my short time here

Anne Dennis

Both cars were in long term repair shop. We never rented a car before. We were treated by Austin with respect, courtesy and efficiency. A great location and and a smooth experience.

zen griffin

extremely horrible customer service. i am a gold plus rewards member and never have an issue at the airport. i frequently travel for business and personal reasons. for this recent trip i decided to use the elmgrove location because it was closer to my destination. BIG MISTAKE! first carl tells me that my reservation is an additional $200 due to the deposit but that will be returned. ok no problem. then he says i am required to take the additional insurance at $40/day because it is a brand new car. aren't all rental cars new?? then i am told if i pay with a visa credit card it is an additional $200. same card i used to rent a car at the airport a month earlier with no additional fee. nothing but lies and scams. every time you speak with him it is a different story. please do yourself a favor and avoid elmgrove and carl at all cost! and if hertz knows whats good for them they will not allow carl to continue providing such horrible service on their behalf.

Regina Ellsmore

Rented a car for a Saturday pick up. Even received a confirmation email. My family was all packed and ready to go on our 10 day vacation. Arriving at our scheduled time to pick up, only to see a closed building. Called Hertz, and guess what they did for me? NOTHING! Oh wait they did offer me to pick up a car in Buffalo NY if I wanted to (65 miles from where I was) for double the price I paid originally. The level of professionalism and customer service was disgusting. They even tried to charge a fee for canceling my reservation! What? There wasn’t a car for me to pick up! I will NEVER use this company again. Luckily I called Enterprise and they saved the day, had a car ready for me in 30 minutes!