Lowe's Home Improvement

Anniebabyboo Hartse

Love Lowe's..they have the best hidden clearance items. Got a 375.00 dollar area rug for 15 bucks and it's not ugly. It's actually very beautiful. Bought two solid wood doors. I mean solid wood!! For 20 dollars a piece. Plus all the associates are so helpful.

October Strange

I don't usually write reviews of an entire store, but this is the home of the worst shopping experiences I have ever had. On multiple occasions, staff have been outright rude. They forgot half of one of my pickup orders, and then treated me like a criminal when I came in to correct the issue. One pickup order was supposed to be ready the same day, date on the app never changed, but the store didn't have it ready to go the next evening. Cancelled and tried again. Same thing. And the wait for curbside pickup is horrendous. Plan to be there long enough to make it worth just going in. I have a Lowe's card, which works fine online, but they can't get it to work in the store. This time I called to ask to have a second order, (which I placed on the same day as the one I had to cancel, but which was ready 30 minutes after ordering), brought out with the rest of my pickup order. I was placed on hold for about five minutes, and then someone picked up the phone and hung up. I watched an associate stroll around the lot like they had nothing to do while I waited. This is a truly awful example of a retail establishment. I wish I had applied for the Home Depot card and driven the extra twenty minutes for hardware instead. It would have saved me time.

Riah Smith

I just stopped in at Lowes (I normally shop at Home Depot but they were out of stock in the item I was shopping for). I picked up the last Craftsman 5” Random Orbit corded sander and headed to the checkout where there was a cluster of people who had no clue what they were doing because self check outs and clerk checkouts are in the same lanes. I needed a gift receipt because the sander and everything else I had purchased was meant to be a gift - but there was no option for that on the self check out screen. I went to customer service to have them remove the alarm and print a gift receipt. The alarm started beeping but I had my receipt right there in my hand. 3 clerks stared at me and did nothing before CAROL rudely greeted me and took my sander THAT I ALREADY PAID FOR to quiet it down. She then, bothered, asked me what she could help me with and I asked her if she could print a gift receipt, to which she replied “A what?! A gift receipt???? I’ve never heard of a gift receipt!” She then proceeds to snatch my receipt out of my hand to ensure I had already purchased my items. Frustrated, and embarrassed by the entire encounter I replied that I would just like to hurry up and leave the store so she took my sander and proceeded to remove the alarm so that I could FINALLY leave the store. Again, the woman who behaved so poorly was named CAROL. There were several other clerks sitting/standing around doing nothing to help. I will be returning the items because I don’t feel comfortable gifting them without a gift receipt and I will make sure that myself and my family stay loyal to Home Depot and never shop at Lowe’s again!

Dale McElmurry

We were able to finally find what we came in for after asking two of the staff where it was. The first one was too busy to give good directions. The second one pointed and at least put us in the right area. Both employees were friendly and polite. There was plenty of parking in the lot. We parked by the contractor entrance. The lot was clean and there wasn't any trash in sight. The store wasn't busy for a Saturday. I find their prices to be higher on most items than home depot. With the exception of wasting our time by not giving good directions, this was a good visit.