Rich's for the Home - Lynnwood

Paula Barnes

We decided to replace a wood burning fireplace insert with gas, and after calling a couple of places, we chose Rich's because Troy in Sales was friendly, helpful and knowledgeable, Rich's offered turnkey service in getting the work done, and the price was right. Thanks to Troy for his excellent customer service and for helping us get just the right unit. And to Rich’s and Advanced Installations for working together seamlessly and efficiently to manage all the moving parts: permitting, electrical, gas plumbing, removal of the old unit and installation of the new one. Our entire experience was positive, and we're delighted with our new fireplace. Thanks, Rich's!

Chanel Asberry

Thank you Rich’s, and specifically Sasha! We have had an exceptional service using Rich’s to order, and install our new hot tub. It’s gorgeous by the way. One hiccup, was that the delivery team contracted by Rich’s, placed the tub the wrong way. It needed to only be turned 90 degrees, as my husband had the electrical under the cement all lined up to match the hot tub specs. Sasha and another tech were sent out to help us. Little did they know that they would be rotating our hot tub with some man power. Sasha knew I was not excited for the cover lift to be rearranged as it would leave holes in the panels, she offered to rotate all the panels so minimal holes were left exposed. This exceeded our dreams of the problem being solved. She also helped us with lots of little chemical goodies to get started after showing us how the tub works. Thank you for sending her to us! We look forward to using this tub, and working with Rich’s in the future.

Julie Smith

We purchased our gas fireplace insert and our sales person was Troy. He was the best! He was very friendly and knowledgeable and took care to show us all of the options. He is part of the reason for our purchase from this store. We also selected Rich's because we were looking for certain features that no other gas fireplace vendors in the area could offer. And the one shop that did, the unit was ugly. This offers everything we need all in a stylish and good looking unit. I am giving this just 4 stars because all was installed in November. It has now been 3 months and the fan has begun making a loud noise intermittently. Due to my work schedule, weekends is when I am available to take care of business. Unfortunately, the service department is closed during this time. This is something that we really hoped and believed would last more than just 3 months.

Joanne Leatiota

I had a great experience at Rich’s. Katie was my salesperson, and she was friendly and helpful, very knowledgeable, and always kept me updated at every step. She made everything go so smoothly. Also, it was a trickier installation, and the installers were excellent. My electric fireplace looks beautiful!